The role
As a Casework Manager you will be at the front-line of the regulatory work we undertake. You will be responsible for managing a team of Case Officers and one of our panel firms, overseeing a varied caseload that at times involves complex, high profile and sensitive issues. Your work will involve providing quality assurance, case supervision and guidance, as well as managing the personal and professional development of the Case Officers.
This role is subject to a basic Disclosure and Barring Service (DBS) checks, as part of our pre-employment due diligence.
The successful applicant will:
- Have a proven track record of effective case management against agreed targets as well as possessing experience of conducting fitness to practise (FtP) investigations, with detailed knowledge of investigative methods, rules of evidence and the legislative and policy framework in the healthcare regulatory environment.
- Possess previous experience of line management or supervisory responsibilities including objective setting and delegating work.
- Have a track record of driving performance to achieve results in line with quality standards.
- Take a person-centred approach to resolving conflicts and disputes to deliver a high-quality, customer-focused service.
- Be passionate about our work and have an acquired knowledge of health regulation to work collaboratively across the wider fitness to practise function.
- Be open, communicative and honest, willing to share information and confident to ask questions and manage expectations.
- Be able to demonstrate accuracy and attention to detail, whilst working efficiently to meet challenging deadlines.
- Have an unwavering commitment to equality, diversity and inclusion.
Benefits when joining our team
In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- A choice between two pension providers: NHS pension scheme or Standard Life.
- Flexible working arrangements.
- Career breaks and sabbaticals.
- Private medical insurance, life assurance, season ticket loan, bike loan and many more.
Follow this link to see the full guide of our excellent benefits
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. It’s our role to make sure people receive safe and effective pharmacy care and have trust in pharmacy.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.
Following the Covid-19 pandemic, we have adopted a hybrid working approach, which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.
We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.
Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.
Applying for this role
If you feel you have the required experience and skills and would like to join us, please apply using our online jobs application portal.
Please make sure you complete your supporting statement section, explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Applications without a supporting statement will not be considered.
Please consult the knowledge and skills section of the role description document below to help you prepare your application: Casework Manager - role description.
We welcome applications from all sections of the community
We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.
As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.