Commonly-asked questions
How do I change my address?
How can I renew my registration?
Why do I need to renew my registration two months before it expires?
How do I restore my registration?
How do I log onto myGPhC?
I’m experiencing problems with myGPhC - what should I do?
How do I leave the register?
Can the GPhC give me legal advice or employment advice?
I have a query about revalidation- where can I find more information?
I wish to work abroad, how do I receive confirmation of my registration with the GPhC?
Can I donate medicines and medical devices to areas of conflict?
How do I change my address?
You can find out how to change your address and other personal details on our ‘Changing your details’ page.
How can I renew my registration?
You can find out how to renew your registration on our ‘Renewing your registration page.
Pharmacy professionals and pharmacy premises must renew their registration annually, at least two months before their registration expires.
Why do I need to renew my registration two months before it expires?
Pharmacists and pharmacy technicians are required by law (the Pharmacy Order 2010) to renew their registration annually, two months before the expiry date of their registration. More information is available on our registration page.
How do I set up a Direct Debit to pay my registration?
Visit our ‘Paying by Direct Debit’ page for details of how to set up a direct debit and to find the relevant form to complete.
How do I restore my registration?
You can find out how to restore your registration on our ‘Restoration’ page.
How do I log onto myGPhC?
Visit myGPhC and enter your registration number and either your registration renewal number (which is on your renewal letter) or your password.
If you have forgotten your password – please follow the steps to get a new password.
I’m experiencing problems with myGPhC - what should I do?
Please check first of all that you are logged onto myGPhC, and not myGPhCpharmacy (check the name of the platform at the top of the page). You can only renew your registration and undertake other tasks relating to your registration as a pharmacy professional on myGPhC.
On myGPhC you will be asked for your registration number and password, and not for a username. If you are still experiencing issues in logging in, please try our troubleshooting tips which usually resolve any issues.
If you are still experiencing issues after trying all of the troubleshooting tips, please email info@pharmacyregulation.org with a screenshot of the log-in page and a description of the issue you are having.
How do I leave the register?
Find out what to do if you want to leave the register on our ‘Leaving the register’ page
How do I apply for an annotation as an independent prescriber?
Please visit our ‘Annotations’ page to find the form you need to complete to apply for an annotation to be added to your register entry.
Can the GPhC give me legal advice or employment advice?
We do not provide advice relating to legal or employment issues. We would suggest you contact your professional body or indemnity provider.
See our Standards for pharmacy professionals.
I have a query about revalidation- where can I find more information?
You can read our revalidation FAQs and the revalidation framework.
There is also lots of information, examples and other resources in the revalidation section of our website.
We would also suggest you contact your professional body who will be able to provide further advice and resources.
I wish to work abroad, how do I receive confirmation of my registration with the GPhC?
You can find information about working abroad on the working abroad page of our website.
Can I donate medicines and medical devices to areas of conflict?
We have received queries from people who would like to donate medicines or medical devices to people caught up in areas of conflict around the world, including in the Middle East and Ukraine, and are seeking advice from us. Our standards for registered pharmacies require that medicines and medical devices are obtained from a reputable source, safe and fit for purpose, supplied to the patient safely and disposed of safely and securely. In relation to the donation of pharmacy stock, the Royal Pharmaceutical Society (RPS) have issued guidance in Medicines, Ethics and Practice, which advises the consideration of World Health Organisation (WHO) guidance before donating medicines.
This guidance encourages the donation of money to charitable organisations to enable them to purchase supplies, rather than the donation of medicines. The Gov.uk website gives information on How you can donate responsibly to help the people of Ukraine and How you can donate responsibly to help the people of Gaza.
If you still need to speak to us, please call us on 0203 713 8000, email info@pharmacyregulation.org or get in touch via Twitter.