Home > Patients and the public > Individuals

Individuals

The GPhC is being established to assure the safety, health and wellbeing of people who use pharmacy services. It has a duty to consult all stakeholders and will also involve patients and the public in both its strategic and day-to-day work.

In establishing the new GPhC, the Department of Health will take into account the views of individual patients and their carers and members of the public who use pharmacies or medicines. This will enable the Department of Health to set up an organisation in which the public has confidence.

Gathering patient and public views

As well as running formal consultations on the new standards and rules for the GPhC, the Department of Health is keen to gather input from patients and members of the public on the full range of the GPhC's activities.

Consultations

The consultation section of this website provides information about:

• current consultations
• future consultations
• the results of past consultations.

The next consultation will be on the new standards framework for pharmacists and pharmacy technicians and will begin in autumn 2009, parliamentary timetable permitting.

Feedback

The GPhC invites feedback about this website through the polls and the feedback form.

Get involved

The GPhC is keen to involve patients and members of the public in its work. The feedback form can be used to submit views on:

• the kinds of information that should be included in the various parts of the published register
• how regulatory complaints should be handled
• what kinds of information the GPhC should provide to patients and the public once it is established
• how patients and the public can best be involved in GPhC decision-making.

The form can also be used to submit positive feedback about a pharmacist, pharmacy technician or community pharmacy, which can then be shared as good practice.

Complaints

Ahead of the establishment of the GPhC in spring 2010 (parliamentary timetable permitting), complaints should be sent to:

Fitness to Practise and Legal Affairs
Royal Pharmaceutical Society of Great Britain
1 Lambeth High Street
London SE1 7JN
Fax: 020 7572 2510
Email: complaintsaboutpharmacists@rpsgb.org