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Raising concerns about a pharmacy professional

We aim to ensure that public confidence in pharmacy professionals and the services they provide is maintained.

If you are unhappy with the service that you have received from a pharmacy professional, or are worried about their health or behaviour, then you can report your concerns to us.

We investigate complaints and concerns that indicate that a pharmacy professional's fitness to practise may be impaired.

It is important to understand what fitness to practise is and what we can and cannot investigate before you consider reporting a concern to us. This is to ensure your concern is reported to the person or organisation who can best deal with your concern.

Fitness to practise
We predominantly investigate concerns where a registrants fitness to practise is impaired. Here we explain what we mean by the term ‘fitness to practise’.
Role of the pharmacist and pharmacy technicians
What do pharmacists and a pharmacy technicians do?
What we will and won't investigate
This section will help you to understand our jurisdiction and what we can and cannot investigate. It will also suggest who you may like to speak to instead if your concern falls outside our jurisdiction.
Reporting concerns
If you are concerned that a pharmacy professional is not fit to practise, then you can raise a concern to us. We also deal with complaints involving registered pharmacies where there are concerns about safe and effective pharmacy practice.