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Expectations

What you can expect

It is important that patients and the public understand what they can expect from pharmacists and pharmacy technicians. Most importantly you can expect your pharmacist or pharmacy technician to be a registered professional. You can search our registers to find an individuals status as a registered professional and whether they have any fitness to practise issues.

All registered pharmacists and pharmacy technicians must uphold a set of standards for conduct, ethics and performance.

Standards of conduct, ethics and performance  [PDF opens new window, 788KB]

The Role of a Pharmacist

Information about what a pharmacist does and what you can expect from them.

The Role of Pharmacy Technician

Information about what a pharmacy technician does and what you can expect from them.

What we will and won't investigate and who else you can speak to

This section provides information about what our jurisdiction covers and who you migth speak with in the event your conern falls outside of our remit.