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Internet pharmacy

All pharmacies in Great Britain, including those providing internet services, must be registered with the GPhC and meet our standards for registered pharmacies.

Registered pharmacy logoThe GPhC operates a voluntary internet pharmacy logo scheme to provide reassurance to patients and the public that they are purchasing medicines online from registered pharmacies who have to meet GPhC standards.

Anybody buying medicines from an online pharmacy should check if the pharmacy is legitimately registered.

You can do this in one of two ways:

  1. By clicking on the logo which should link to that particular pharmacy’s entry on our online register.

  2. Or by going directly to our website and searching our online register.

EU common logo

From 1 July 2015 anyone in the UK selling medicines to the public via a website also needs to be registered with the Medicines and Healthcare products Regulatory Agency (MHRA) and to be on the MHRA’s list of UK registered online retail sellers.

They also need to display the new EU common logo on every page of their website offering medicines for sale, even if they are already displaying the GPhC voluntary logo. The registered EU common logo will also be linked to their entry in the MHRA’s list of registered online sellers.

This is a different scheme to the GPhC’s voluntary internet pharmacy logo. The EU common logo is a legal requirement across Europe that applies to all retailers of medicines whilst the GPhC voluntary logo is applicable only to registered pharmacies.

You can find information about the EU common logo on the MHRA website. If you need to make an application to the MHRA to use the logo, you can find more information here. You will need to use the MHRA portal to register to use the logo. Further guidance is available on the MHRA website.

Following the introduction of this new mandatory logo, we are beginning a review of the our voluntary internet pharmacy logo scheme. The review will consider any changes to our logo which would support patients and consumers to keep themselves safe when they are obtaining medicines over the internet from a registered pharmacy. 

Until we have completed the review owners of registered pharmacies offering to sell or supply medicines to patients and the public can continue to apply to the GPhC for permission to display the voluntary internet pharmacy logo on their website.

Apply to use the voluntary GPhC internet pharmacy logo

If you would like to apply to use our voluntary internet pharmacy logo, please read the conditions for use first, then complete the form (both linked below) and return it by email to the applications team.

Internet pharmacy logo - conditions for use

Internet pharmacy logo - application form

Raising Concerns

If you have concerns about a pharmacy or pharmacist registered in Great Britain, please complete our concerns form.

If you have concerns about a website that is supplying medicines and the website is not operated by a registered pharmacy premises in Great Britain, please contact Medicines and Healthcare products Regulatory Agency (MHRA) on 0203 080 6000.

Further information

If you would like further information please contact us.