Guidance

Consent

Consent Welsh

This guidance outlines how to obtain valid consent from patients and what to do if consent is refused.  It also provides information about how to assess a patient’s capacity to give consent, and how to manage a situation where an adult, young person or child lacks capacity.

Maintaining clear sexual boundaries

Maintaining clear sexual boundaries Welsh

This guidance provides advice on how to avoid breaches of sexual boundaries and the use of chaperones.

Owners and superintendent pharmacists who employ responsible pharmacists

This document gives guidance to owners and superintendent pharmacists who employ a responsible pharmacist.

Patient confidentiality April 2012

Patient confidentiality Welsh

This guidance sets out the steps to take to protect the confidential information obtained in the course of professional practice. It also covers circumstances when it may be appropriate to disclose confidential information, including when it is required by the law and when it is in the public interest.

The provision of pharmacy services affected by religious and moral beliefs

This document gives guidance to pharmacy professionals on what they need to do if their religious or moral beliefs affect the provision of pharmacy services to patients and the public.  This document also provides guidance to employers on what they need to do if they employ a pharmacy professional whose religious or moral beliefs may affect a service they provide.

Raising concerns

Raising concerns Welsh

This guidance sets out the responsibilities of pharmacy professionals to take action if they believe patients and the public are at risk.  It also sets out how to raise a concern and where to go for support.  Employers are advised of their responsibilities to support staff to raise concerns and to take appropriate action in response.

Responding to complaints and concerns

This document provides guidance on how to minimise the risk of making a dispensing error and what to do if you make a dispensing error.  It also gives guidance on dealing with complaints and concerns raised by patients, the public and other healthcare professionals.  

Responsible pharmacists

This document gives guidance to pharmacists that are the responsible pharmacist in charge of a registered pharmacy.