Vacancies

Thank for your interest in working with us at the General Pharmaceutical Council. When we have vacancies available, we will advertise them on this page.

To find out more about the benefits of working at the GPhC please read A quick guide to your benefits [pdf]

Reception Supervisor

Further Information:

We are looking for a professional, friendly and organised Reception Supervisor. The main focus of this role is to oversee the day to day running of our 25th floor Reception area making sure that guests and staff are fully supported and that everything runs smoothly at all times.

This role will also include administering the facilities ticketing system and invoices, maintaining the facilities intranet presence and producing produce invoices.

Other responsibilities will include:

  • Supervising other Reception staff and developing them

  • General Reception admin tasks

  • Approving meeting room bookings

  • Booking out meeting rooms

  • Assisting the facilities team and working collaboratively with them

  • Managing any catering and events needs

  • Ensuring sufficient coverage and effectively time managing

To be successful in this role you need to have at least 2 years Reception experience and exposure to supervising other team members. It is also essential that you have excellent communication skills, can multitask and work well under pressure.

In return you will work in a rewarding and supportive environment. We also offer an excellent benefits package that include 30 days holiday.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is 10th March. Interviews TBC.

 

Deadline for Application: 10th March 2017
Interview Date: TBC

Caseworker

Further Information:

We are currently seeking a Caseworker on a 12 month FTC basis.

Our case workers ensure that allegations concerning Registrants’ fitness to practise are investigated and progressed to closure in line with the GPhC’s objectives and targets for quality, timeliness and cost.

Key Responsibilities will include:

  • Work with the Professionals Regulation Team and the Inspection Teams to develop an investigation plan for each case

  • Ensure good customer care is consistently delivered

  • Liaise effectively and promptly with Registrants, witnesses, defence representatives and other key stakeholders throughout the investigation

  • Conduct and record risk assessments, making recommendations as required for interim restrictions on registration to be considered.

  • Having completed the investigation, review the evidence and make a reasoned recommendation to close the case or refer to the IC/FTPC.

  • Work collaboratively with the Professionals Regulation Lawyer and Paralegal to draft allegations, collate evidence and prepare case papers in readiness for the IC/FTPC.

Of graduate calibre or equivalent, you will have a proven track record in effective case management, proactive complaints handling and delivery of high quality customer service. You will have strong written and verbal communication skills and an ability to assimilate and apply legislation and case law in a practical context. In addition, you will demonstrate accuracy and efficiency whilst meeting deadlines in an environment committed to driving up quality, performance standards and customer service.

If you have the required experience please send your CV and covering letter explaining your suitability for this role to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is the 6th March 2017 and interviews 21st/22nd March.  

Deadline for Application: 6th March
Interview Date: 21st/22nd March

Apllications Team Manager - 12 month FTC

Further Information:

We are currently looking to recruit an Applications Team Manager on a 12 month FTC basis. Reporting directly to the Head of Customer Service you will manage a team of 8 staff members. Therefore, this role requires someone who has solid operational & management experience, and that can create efficient & effective working environment.

The main focus of the role is managing the outputs and resources for over 16 application processes that include maintaining a pre-registration database, and smoothly transitioning applicants who have met the registration criteria onto the Register.

Key Responsibilities will include:

  • Manage the performance of two Process Leads who supervise the day to day fulfilment of workflows, and a team of over 8 Application Administrators

  • Making effective and key decisions on how resources will be allocated to achieve a number of targets and manage a complex high volume workflow, whilst also always seeking to improve best practice

  • Reporting on performance across the team

  • Identify, and implement, short to medium-term business improvements

  • Making recommendations to the Head of Customer Service regarding registration

  • Key escalation point when further investigation is required for complaints and complex scenarios

Ideally you will be degree educated, highly organised and a strategic thinker. You must possess excellent communication skills and be able to confidently inspire other staff members.

If you feel you have the required experience please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is 7th March Interviews will be held TBC

Deadline for Application: 7th March 2017
Interview Date: TBC

Paralegal - 12 month FTC

Further Information:

As a Paralegal your role will be to provide support to the Professionals Regulation Team to ensure that fitness to practise (FtP) cases are progressed to high standards of quality in an efficient and effective manner.  You will undertake complex FtP investigations as well as provide paralegal support to the team’s Professionals Regulation Lawyers, occasionally presenting cases yourself before the Council’s statutory committees.

Working in a fast-paced and dynamic environment, your responsibilities will include:

  • Conduct a thorough investigation of complex cases: interview witnesses and draft witness statements, draft allegations and prepare evidence bundles, complete regular risk assessments, and make a recommendation as to the future progress of the case.

  • Support lawyers in the team with the preparation of cases before statutory committees and on occasion, present cases yourself.

  • Build effective working relationships with internal and external stakeholders, including registrants and their representatives. Ensure good customer care is consistently delivered.

  • Monitor and proactively manage your caseload.

  • Maintain up to date knowledge of developments in FtP, regulatory case law and best practice.

You need to be a graduate with the ability to work on your own initiative as well as a strong confidential nature. You must also possess excellent written and verbal communications skills.

In return, you can expect a rewarding work environment which nurtures professional development. We also offer a benefits package that includes 30 days holiday plus bank holidays, interest-free season ticket loan and eligibility to join the NHS Pension Scheme (after completion of three months service), Private health care, subsidised staff restaurant, life insurance plus other competitive benefits.

If you have the required experience and skills, please send your CV and covering letter explaining your suitability for this role to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is the 1st March 2017 and interviews TBC.

Deadline for Application: 1st March
Interview Date: TBC

Quality Assurance Administrator

Further Information:

We are seeking a highly organised and proactive individual to join our education team as a Quality Assurance Administrator.  This team sets education and training standards, accredits courses and approves qualifications for pharmacists and pharmacy technicians; as well as setting the final assessment that candidates must pass to apply for registration as a pharmacist.

Using your exceptional organisational and multi-tasking skills you will assist in the planning and smooth running of all administrative aspects of meetings and workshops associated with the team’s quality assurance activities. You will also provide high quality administrative support to the Accreditation Panel, Board of Assessors, Standard Setting Panel and Question Writers who input to the work of the team.

Ideally you will be a graduate (or equivalent) with solid admin experience, where you will have been providing support to a team. It would also be advantageous if you have supported colleagues who are based externally. You will be an advanced user of Word and Excel and be confident in maintaining and developing the structure and content of databases, document management systems, and websites.

This is an exciting opportunity for an experienced administrator looking for a new and varied role which offers real responsibility. In return, you can expect a rewarding work environment plus an excellent benefits package that includes 30 days holiday.

If you feel you have the required experience and skills please send your CV and covering letter explaining your suitability for this role to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is 1st March 2017 and interviews will be held on 6th March 2017.

Deadline for Application: 1st March 2017
Interview Date: 6th March 2017

Inspection Operations Manager

Further Information:

We are looking to appoint an Inspection and Operations Manager to support the Head of Inspection in ensuring the smooth running and continuous improvement of the inspectorate. This is a largely operational and business improvement role with an important advisory aspect and therefore, it is essential you are a qualified pharmacist or pharmacy technician.

In this role it is crucial that you are also able to analyse and present information in a clear and concise way. You should possess the ability to manage a wide range of demands, prioritise effectively and know when to escalate issues to the Head of Inspection when necessary.

Key Responsibilities will include:

  • Work closely with the four regional managers and inspection teams
  • Coordinate and monitor the services business plan activities, leading on workstreams and progressing improvement activities as assigned
  • Maintain business critical plans, such as the risk register, undertake performance monitoring oversight activities, and directly quality assures inspection reports
  • Provide advice to the Fitness to Practise and Concerns teams and other teams on inspection related matters
  • Develop the inspection strand Registered Pharmacies Programme

This is an excellent opportunity for an individual with a pharmacy or pharmacy technician background that is looking to make the move into a more operational role. In return you will work in a thriving regulatory environment with a competitive benefits package that includes 30 days holiday, pension and subsidised gym based in our offices in Canary Wharf.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is role is 1st March 2017 and interviews TBC. 

Deadline for Application: 1st March 2017
Interview Date: TBC

Chair of Appointments Committee

Further Information:

The General Pharmaceutical Council (GPhC) is the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. It is our job to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy.

Canary Wharf, London 50 days p.a. on average

The Appointments Committee (AC) is accountable to the GPhC Council but operates independently to recruit members of the statutory committees. It is an integral part of ensuring the statutory committees’ independence from the Council and helps to ensure that the decisions made by those committees have the confidence of the public and the profession.

As Chair of the Appointments Committee you will provide guidance to the Committee to ensure the recruitment and selection process of its members are conducted fairly, transparently and independently. You will oversee training and development, carry out performance management of both Appointments and Statutory Committee members and provide assurance to the GPhC Council regarding the operational effectiveness of the Committees.

We are seeking an experienced and highly credible senior leader, with significant experience of chairing meetings and interview panels and running selection processes, and of delivering constructive feedback. You may be legally qualified, and/or have experience of working at a senior level in legal, law enforcement or regulatory environments. Above all, you will be highly proficient in analyzing and evaluating complex, sensitive and challenging evidence or information and making objective, evidence-based decisions; with excellent communication and interpersonal skills, and the ability to articulate views clearly, with a calm and non-confrontational approach, listen actively and positively influence others.

You will have a strong personal commitment to the Nolan Principles of Public Life and the values of the General Pharmaceutical Council, as well as a pro-active commitment to equality, diversity and inclusion.

To find out more about this opportunity and how to apply for this role, please visit the Veredus website

For a confidential discussion, please contact our advising consultants:

Michelle Atkinson
07769 165101
michelle.atkinson@veredus.co.uk

Simon Potts
07889 736071
simon.potts@veredus.co.uk

Applicants from Wales:

please email Zoe Brennan on zoe.brennan@veredus.co.uk to request this advertisement and candidate information pack in Welsh.

Gyfer ymgeiswyr o Gymru:

anfonwch e-bost Zoe Brennan at zoe.brennan@veredus.co.uk i ofyn am yr hysbyseb hwn a’r pecyn gwybodaeth i ymgeiswyr yn Gymraeg.

Deadline for Application: Sunday 5th March 2017
Interview Date: TBD

Technical Advisor - Trainer

Further Information:

We are looking to appoint a new Technical Advisor to sit within our Customer Services Department. The remit of this role is to support the front line staff to ensure that they are offering exceptional customer service and working efficiently and accurately.

The main focus of this particular role is the delivery of the day to day training requirements of the Customer Services Department. This role requires very detailed knowledge of our customer services procedures and the ability to write detailed operational guidance. You will also have significant input to process and system design, as well as the management of specific projects.

Key responsibilities include:

  • Creating a training facility that can react immediately to training needs
  • Developing and delivering new training materials, in response to implementation of new policies, systems and processes
  • Improving and developing departmental systems & processes to ensure that the Customer Services Department is working to its maximum efficiency and effectiveness
  • Including the use of Lean or other methodologies to deliver processing efficiency & customer service benefits
  • The designing, organising, planning and delivering of specific projects as required by the Department or wider GPhC, ensuring that they are delivered on time and within budget

The successful candidate must demonstrate significant experience of working within a customer services environment. It is also essential that you are confident in coordinating and delivering multiple training projects and enjoy problem solving. Therefore, you must be an effective communicator, with the ability to deal tactfully and diplomatically with a wide range of people. It would be extremely advantageous if you have used Visio previously as well having strong IT skills.

If you feel you have the required experience and skills please send your CV and covering letter explaining your suitability for this role to jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

* Open the doc and click "Fill & Sign" in the right-hand column of the PDF

Deadline for Application: 17th February
Interview Date: TBC

End User Support Trainee

Further Information:

We are seeking an individual with solid experience of working in a customer focused environment to provide technical support and day to day assistance. 

The IT team ensures an effective and efficient level of IT support is provided within the office infrastructure, helpdesk and desktop support environment.

Key responsibilities include:

  • Assisting with liaising and working with staff, suppliers
  • Ensuring that requests are accurately recorded and assigned acting as a point of contact for end users, and if necessary further escalating within the End User Support Team
  • Supporting the development, maintenance, implementation and administration of operational processes, work instructions and technical documentation for all provided services as required
  • Installing, configuring, maintaining and upgrading end user hardware and software applications under supervision and instruction
  • Maintaining hardware and software build standards for all end user devices that are compliant with IT security policies under supervision and instruction
  • Providing an adequate first line response to user reported incidents under supervision and instruction
  • Ensuring wherever possible reported incident are fixed first time seeking advice and guidance on approach and actions from senior team members
  • Acquire end user computing, networking and office technology knowledge through formal training and work experience to the level where supervision for routine activities is minimised
  • Maintaining accurate records for End Users assets (software license and hardware) and to ensure

This is a trainee position therefore; you must be interested in starting a career within IT and be enthusiastic in wanting to learn new skills. It would advantageous if you already possessed good overall IT Infrastructure and operating software and tools knowledge as well an A level (or equivalent) in a STEM discipline.

If you feel you have the right attitude and skills set please send you CV and a Covering Letter outlining this to jobs@pharmacyregulation.org

* Open the doc and click "Fill & Sign" in the right-hand column of the PDF

Deadline for Application: 17th February 2017
Interview Date: TBC

Data and Insight Analyst

Further Information:

We are seeking a Data and Insight Manager to form part of a team that focuses on the supporting of efficient and effective regulation, identifying risks and issues within pharmacy and promoting improvement in the quality of pharmacy care and services. In this role you will provide detailed and quality analysis of data and generate insight.

Ideally you will have a Bachelor’s degree preferably with honours in Computer Science, Management Information Systems or Information Technology. It is essential that you have experience of providing expert knowledge through the use of databases (specifically SQL Server) including writing SQL queries. You also need to have direct experience of leading business improvement and being able to identify problematic data quality areas.

Key responsibilities include:

  • Lead engagement with key stakeholders across the organisation, identifying opportunities for improvement through insights derived from data
  • Shape data business requirements
  • Working in partnership with managers and staff in operational teams, identify opportunities to increase their efficiency and effectiveness through the better use of data and information
  • Working with colleagues in policy and operational teams, develop hypotheses about the organisation and its work, and use data to explore and test them in novel ways, looking for trends, patterns, outliers, and other insights
  • Introduce automation, wherever possible, to enable automation in the process of data extraction and collection
  • Design and maintain operational and strategic dashboards in Tableau, and administer the Tableau server
  • Measure and monitor data quality, working with operational teams to define data quality requirements, data quality metrics and business rules

In return, you can expect to be part of a dynamic team and work in rewarding environment plus an excellent benefits package that includes 30 days’ holiday (plus bank holidays).

If you feel you have the required experience and skills please send your CV and covering letter explaining your suitability for this role to: jobs@pharmacyregulation.org.

We value the diversity of our workforce and welcome applications from all sections of the community.

Deadline for Application: 17th February 2017
Interview Date: TBC