Vacancies

Thank for your interest in working with us at the General Pharmaceutical Council. When we have vacancies available, we will advertise them on this page.

To find out more about the benefits of working at the GPhC please read A quick guide to your benefits [pdf]

Applications Administrator

Further Information:

We currently have an opportunity for a dedicated and proactive individual to join our Applications Team. 

In this role you will be required to develop the knowledge and skills required to process the many and various types of applications received by the Customer Services Team.  You will often work autonomously, ensuring that your work is of a high quality, and that team and individual processing targets are consistently met. 

You will, on occasion, be required to work flexibly, and provide ad hoc support the GPhC’s Contact Centre, fielding enquiries on a variety of topics both by telephone and by e-mail. 

Ideally you will be a graduate, with some administration/data input experience, or have worked in a similar role previously. You will be required to demonstrate high attention to detail, be self-motivated and work well under pressure. It is essential you have good overall IT skills.   

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.


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Deadline for Application: 27th January
Interview Date: 2nd/3rd February

Professionals Regulation Lawyer

Further Information:

The GPhC is looking to recruit the right Lawyer to join its Professionals Regulation (Fitness to Practise) Team.

This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team. As well as delivering high quality oral and written advocacy, you will provide support, guidance and advice to team members about fitness to practise cases and broader regulatory issues. 

The role, although primarily focussed on advocacy and case presentation within the GPhC’s fitness to practise process, is varied - our lawyers have recently appeared in Magistrates Courts, County Courts, as well as having defended High Court appeals, responded to Court of Appeal appeals, Judicial Review applications contributed to Supreme Court appeals.

Gaining unique professional regulatory experience, this role goes beyond the normal scope required of a regulatory advocate.  In addition to the usual fitness to practise matters, recent investigations have involved issues about EU law, the Information Commissioner, whistleblowing and covert surveillance.  Our lawyers are expected to contribute to (and, where appropriate, lead) wider GPhC initiatives and projects, have a strong team ethos and work collaboratively with GPhC Inspectors.

You will be responsible for:

  • Managing a case load proactively and progressing cases efficiently, effectively, on time and to the highest standards
  • Regularly present complex regulatory cases before various fitness to practise hearings in our dedicated hearings suite, and before the criminal and civil courts
  • Balance your attendance before tribunals/in Court with written work, case conferences and investigations advice

A qualified solicitor or barrister, you’ll have a strong track record of tribunal advocacy. You will have experience of successfully managing your own caseload, plus have a high level of skill and experience in both case investigation and the construction of cases for hearings. 

The ability to assimilate, understand and interpret complex case law and legislation allied to a strong work, team and customer focussed ethic will be vital to your success. You should be able to demonstrate up to date knowledge of current developments in the professional regulatory field.

You can expect a balanced work environment plus an excellent benefits package that includes 30 days holiday (plus bank holidays), access to the NHS pension(subject to a qualifying period), subsidised gym membership, subsidised canteen and access to private healthcare.

If you have the required experience, skills and positive attitude and would like to join us, please send your CV and covering letter explaining your suitability for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.


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Deadline for Application: 27th January 2017
Interview Date: TBC

Head of Quality, Monitoring, Concerns and Hearings

Further Information:

We are looking for a Head of Quality, Monitoring, Concerns and Hearings to lead and develop the Quality, Monitoring, Concerns and Hearings team (QMCH) as a high performing cohesive unit with excellent collaborative working credentials and a passion for service excellence and continuous improvement.

The role will also ensure that the directorate has a fully functional, fit for purpose quality assurance and performance monitoring framework in place across the directorate’s functions. Therefore, guaranteeing the delivery of good quality, consistent judgments, work and our ability to monitor performance that meets all stakeholders’ needs.

Key Responsibilities:

  • Ensure that the QMCH team works cohesively as a unit and collaboratively across the directorate to enable them to deliver high quality services
  • Working with the Head of Professionals Regulation ensure that FtP investigations are carried out and presented at hearings in accordance with agreed investigation plans, process and procedures
  • Manage the performance of the QMCH team and its suppliers (e.g. panel firms) to ensure that they deliver high-quality services in line with agreed standards for quality, timeliness and cost
  • Ensure cases concerning registrants’ fitness to practise are scheduled for hearings according to agreed quality, timelines and cost objectives whilst delivered to a high standard
  • Work collaboratively with Heads and managers across the directorate to ensure effective identification and management of risks
  • Ensure process and procedures for monitoring registrants’ compliance with conditions and undertakings. In cases of non-compliance, ensuring that remedial and/or enforcement action is taken in line with policies and procedures
  • Develop and implement a performance monitoring framework for the directorate that meets all stakeholders’ needs and provides an effective mechanism for monitoring the efficiency, effectiveness and quality of our operations
  • Identify and implement short term business improvements
  • Act as business lead

To be successful in this role it is essential that you are able to develop effective relationships, have a strong customer focus and organisational awareness. It would be advantageous if you are legally qualified.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is 23rd January. Interviews to be held on the 26th January.


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Deadline for Application: 23rd January
Interview Date: 26th January

Information and Records Assistant

Further Information:

We are seeking an experienced individual to form part of a small team supporting the governance needs of the General Pharmaceutical Council (GPhC).

 Key responsibilities:

  • administer and respond to requests for information and complaints to the GPhC
  • advise on Freedom of Information and Data Protection issues
  • assist with internal performance reporting
  • manage the data subscription service
  • support recordsand
  • assist with information governance policy development and compliance processes
  • support other governance activities

The successful candidate must demonstrate experience of dealing with information requests, complaints handling and quality or information management. You should possess excellent written and verbal communication skills, and the ability to work effectively within a team.  It would also be advantageous if you have knowledge of Freedom of Information or Data Protection issues. A customer focused attitude, attention to detail, good numeracy and strong IT skills are essential.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is 19th January. Interviews to be held TBC.


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Deadline for Application: 19th January
Interview Date: TBC

Technical Advisor

Further Information:

We are seeking an experienced coordinator or senior administrator to form part of a team within our wider Customer Services Department.

This team is responsible for improving our systems and processes and also implementing changes to efficiency and productivity.

The positions main focus will be to project coordinate and deliver the GPhC registration assessment exams for trainee Pharmacists, which happens twice a year.

Key responsibilities:

  • To coordinate and deliver GPhc registrations and assessment exams
  • To help develop and implement customer service team strategy to improve team efficiency
  • Monitor quality, risk and continuity across the customer service team
  • To take ownership of complex customer service queries and guide more junior members of staff in such matters for future referral
  • Build effective working relationships with internal and external stake holders
  • Create awareness of key information throughout the organisation in order to limit the amount of issues being received within the customer services team

The successful candidate must demonstrate significant experience of working within a customer services environment. It is also essential that you are confident in coordinating and delivering multiple projects and enjoy problem solving. Therefore, you must be an effective communicator, with the ability to deal tactfully and diplomatically with a wide range of people. Attention to detail, accuracy and the ability to maintain confidentiality are essential. You must be proficient in the use of the Microsoft Office.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is 18th January 2017. Interviews TBC.

Deadline for Application: 18th January 2017
Interview Date: TBC

IT Security Officer

Further Information:

We are seeking an experienced IT Security Officer to form part of the Infrastructure team within the IT & Facilities function of the General Pharmaceutical Council (GPhC).

Key responsibilities:

  • Day-to-day control and compliance of IT Security
  • Working with staff and suppliers to identify IT security incidents and advise on security measures
  • Review current IT security policies and make sure future needs/improvements are flagged
  • To work closely with the IT management, GPhC Governance and Compliance Officer in regards to Security, Data Protection and Information Handling
  • Research IT security techniques

To be successful it is essential that you can demonstrate solid practice of working within an IT Security role as well as seeking to gain further security skills. You should have an understanding of ISO27000 and have contributed to implementing 27000. Experience within a customer focused IT environment which has included technical resolution is also necessary.  You should enjoy working as part of a team and have great relationship building skills as you will be dealing with various individuals throughout the business. Excellent overall IT infrastructure and software knowledge is a must.

If you feel you have the required experience please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.or 

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is 18th January 2017 Interviews TBC.

Deadline for Application: 18th January 2017
Interview Date: TBC

Monitoring and Concerns Officer

Further Information:

Monitoring and Concerns Officers (MCOs) are at the vanguard of our fitness to practise process. They are also responsible for ensuring public protection and safety by monitoring compliance with restrictions imposed on a registrant’s ability to practise.

We are currently seeking to appoint a dedicated and highly organised person to take on this key role.

Responsibilities include:

  • Making initial decisions as to whether a concern raised should be closed or referred for further investigation
  • Ensure that all decisions are made in a timely and robust fashion.
  • You will ensure that reported concerns are dealt with according to priority, and that you maintain effective communication with all parties involved, whilst keeping accurate records of all decisions made.
  • Making decisions as to the progression and recommended outcome for cases involving restrictions on a registrant’s practice and for deciding whether a breach of restrictions has occurred.You should be a graduate (or have equivalent experience) and be able to demonstrate an ability to manage successfully large volumes of cases and correspondence in a regulatory or similar environment, with an understanding and appreciation of the demands of working within a statutory framework.
  •  You will be able to maintain confidentiality, the ability to problem solve and excellent written and verbal communication skills. This is essential as you will be acting as a port of call for the public and for registrants, liaising frequently with internal and external stakeholders

This is an excellent career opportunity as it offers the ability to gain unique experience in the professional regulatory field. In addition to the usual fitness to practise concerns (misconduct, deficient professional performance, health and criminal allegations), our recent investigative cases include concerns relating to serious risks to public safety, internet based drug dealing, public fraud, multi-jurisdiction cases involving EU and US law, breaches of data protection involving the Information Commissioner, professionalism under pressure, whistleblowing, covert surveillance.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

The closing date for this role is 18th January 2017. Interviews TBC.


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Deadline for Application: 18th January
Interview Date: TBC

Deputy Chief Executive & Director of Operations

Further Information:

Canary Wharf, London | Competitive salary and benefits package

The General Pharmaceutical Council (GPhC) is the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. It is our job to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy. 

We do this by setting and upholding standards of education and practice in the profession and by regulating retail pharmacies.

To ensure that we are able to fulfil our duties, it is imperative that we continually evolve as an organisation, working efficiently to provide effective regulation and a good service to all our customers. Consequently, we are initiating an ambitious programme of service transformation, with a new end to end operating model, resulting in exciting, yet substantial change across the whole organisation.

This new and broad post has been created to specifically lead this work as the Senior Responsible Officer for the programme as well oversee an extremely diverse directorate team comprising finance and procurement, IT, facilities, customer services, corporate business development and external communications.

We are seeking an experienced executive director, with a track record of delivering large scale change and transformation and the authority to lead, inspire and develop highly skilled teams. You will work closely with Duncan Rudkin, our Chief Executive and our Council to provide strategic and operational direction, whilst ensuring the programme is effective in realising its outcomes and benefits.

You will have an appreciation of the issues in regulatory environments; a keen interest in the work of the GPhC; and a commitment to ensuring the safety, health and wellbeing of patients and the public by improving quality in pharmacy practice, which is at the core of all we do.

To find out more about this opportunity and how to apply for this role, please visit the Veredus website

For a confidential discussion, please contact our advising consultants: Michelle Atkinson on 07769 165101 michelle.atkinson@veredus.co.uk or Simon Potts on 07889 736071 simon.potts@veredus.co.uk.

The closing date for this position is Friday 20th January 2017. Interviews dates TBC.


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Deadline for Application: 20 January 2017
Interview Date: TBC