We decided to make a number of changes to how we regulate and inspect pharmacies. This followed a major consultation across the pharmacy sector and with patients and the public.
For the first time, pharmacy professionals submitted a revalidation record when renewing their registration.
We continued our programme of work to review the standards for the education and training of the pharmacy team. This included introducing new standards for pharmacist independent prescribers, and consulting on new standards for the initial education and training of pharmacists.
We have continued with a major programme to improve the services we provide to the people registered with us, and have begun work to develop a 10-year vision.
In 2018/19 we prioritised establishing an inclusive workplace and supporting staff to identify the potential impact of policies in relation to equality, diversity and inclusion.