Commonly-asked questions

We have answered some of the most commonly-asked questions we get asked below; we hope this will help you to quickly find an answer to your query.

If you still need to speak to us, please call us on 0203 713 8000, email info@pharmacyregulation.org or get in touch via Twitter.

 

Questions from members of the public

How do I check if a pharmacist, pharmacy technician or pharmacy is registered?

You can search the register from the top-right of our homepage or on our Registers page to check if a pharmacist, pharmacy technician or pharmacy is on our register.

How do I raise a concern about a pharmacist, pharmacy technician or pharmacy?

Please go to our ‘Raising concerns’ page, read the information and select ‘report a concern’ towards the end of the page if you think we are the right organisation with which to raise your concern. Please then read the information provided and follow the prompts given. 

If you have specific communication needs or if you have questions about filling in the form please call us on 020 3713 8000.

Questions from registered pharmacy professionals

How do I change my address?

You can find out how to change your address and other personal details on our ‘Changing your details’ page.

How can I renew my registration?

You can find out how to renew your registration on our ‘Renewing your registration’ page.

Why do I need to renew my registration two months before it expires?

Pharmacists and pharmacy technicians are required by law (the Pharmacy Order 2010) to renew their registration annually, two months before the expiry date of their registration. More information is available on our registration page.

How do I restore my registration?

You can find out how to restore your registration on our ‘Restoration’ page.

How do I log onto myGPhC?

Visit myGPhC and enter your registration number and either your registration renewal number (which is on your renewal letter) or your password.

I’m experiencing problems with myGPhC - what should I do?

Please check first of all that you are logged onto myGPhC, and not myGPhCpharmacy (check the name of the platform at the top of the page); you can only renew your registration and undertake other tasks relating to your registration as a pharmacy professional on myGPhC. If you are logged onto the correct platform, please call us for assistance on 0203 713 8000.

How do I leave the register?

Find out what to do if you want to leave the register on our ‘Leaving the register’ page

Can the GPhC give me legal advice or employment advice?

We do not provide advice relating to legal or employment issues. We would suggest you contact your professional body or indemnity provider.

Questions from pharmacist pre-registration trainees

How can I find out key dates for the pre-registration year?

You can see important dates and deadlines you will need to know as you go through your training on the ‘Key dates for pre-registration’ page. The dates are listed by training year and are updated once further dates are agreed.

Where can I find out key information about pre-registration training?

All of the key information you need to know is in the pre-registration manual.

How much time do I need to spend working alongside my tutor?

Please see the page on ‘Training requirements in detail’ in our pre-registration manual, including section 2.17 on your tutor.

Who needs to certify my documents and photograph for registration and how do I organise this?

Please see section B and section 8 of this document for details of who can certify your documents and what they need to do.

You may find it helpful to review this guide on countersigning passport applications and photos on the gov.uk website as our requirements are the same as for passport applications.

Questions from pharmacy owners

Do I need to register my premises with the GPhC?

Please see our ‘Registration of pharmacy premises’ page for details of which premises must be registered with the GPhC.

How do I register my premises with the GPhC?

You can find all of the information and forms you need to apply for registration for your pharmacy premises on our ‘Registration of pharmacy premises’ page.

How do I register a premises relocation? 

Please complete a new premises application form; this must be done before you move location. The GPhC does not have a separate application form for the relocation of a premises. 

I’m experiencing problems with myGPhCpharmacy - what should I do?

Please check first of all that you are logged onto myGPhCpharmacy and not myGPhC (check the name of the platform at the top of the page); you can only manage your pharmacy’s registration on myGPhCpharmacy. If you are a body corporate, your superintendent pharmacist should have the log-in details for myGPhCpharmacy. If you are logged onto the correct platform, please call us for assistance on 0203 713 8000.

Can the GPhC give me legal advice or employment advice?

We do not provide advice relating to legal or employment issues. We would suggest you contact your insurance provider or local or national membership organisation.

Questions from applicants to join the register

Who needs to certify my documents and photograph for registration?

If you are applying for registration as a pharmacist, please see section B and section 8 of this document for details of who can certify your documents and photograph and what they need to do.

If you are applying for registration as a pharmacy technician, please see section 9 and section C of this document for details of who can certify your documents and photograph and what they need to do.

You may find it helpful to review this guide on countersigning passport applications and photos on the gov.uk website as our requirements are the same as for passport applications.

Will I receive a confirmation when you receive my application?

We will not send a confirmation to you when we receive your application. We recommend that you send your application by registered post and track delivery to ensure it has been delivered. Please note that we are based in the Citi building in Canary Wharf and so the tracking is likely to show that your package has been signed for by a Citi employee. It will then be passed onto the GPhC applications team; this can take up to 48 hours.

The GPhC aims to process all complete applications for registration within three weeks of receipt. Please check the online register to see if you have been added to the register.

Will I receive a confirmation when I have been registered?

Please check the online register to see if you have been added to the register. Your registration number and name appearing on the online register is proof of your registration.

Approximately 28 days after you have been registered, a letter will arrive confirming your registration. This will confirm the part of the Register in which you have been registered, your name as it appears on the Register, your registration number, the date of entry on the Register and the period that your entry is valid for.