How we will use your information

Our overarching objective under the Pharmacy Order 2010 is to protect public safety. We share information about concerns and our investigations where it is in the public interest or we are legally required to do so.  We have powers to collect and share information where necessary in line with our duty to protect the public. However wherever possible we will try to take your views into account, especially when we first review your concern to decide if we need to investigate further. This is why we ask for your views in the next part of the form. 

Public interest

In deciding whether to share information we weigh up and balance the wider public interest in disclosing information against individual rights to privacy. We look at this on a case by case basis. In doing so, we will take your views into account and we will treat any concerns you have seriously.  However, there may be times when our duty to protect the public overrides your views. If this is the case, we will always do our best to tell you before we share information.
If there is an immediate risk to public safety or evidence of serious criminal activity we may need to share the information you give us with other organisations in line with our public duty to safeguard the health, safety and wellbeing of the public. This may be, for example, with other regulatory bodies, the police or the NHS.

Giving us your name and contact details

It is important that when you fill in the concerns form you give us your name and contact details. This is so we can efficiently and effectively investigate your concern.

Giving us consent to disclose your concern

When you fill in our concerns form we will ask you to give us your consent for us to disclose your name and the concern you raised to all or some of the following, where appropriate:

  • the person, people or company you are raising a concern about
  • their employer or contracting body
  • their legal representatives
  • witnesses
  • other relevant agencies or public bodies 
  • legal representatives of other parties relevant to the concerns raised
  • clinical and specialist advisers
  • other experts as relevant to the concerns raised
  • indemnity providers 
  • the GPhC’s investigating committee and fitness to practise committee

We will ask you to confirm whether you agree for us to share information later in the form.

Even though we have your contact details (your address and phone number) we will never give them to the person or organisation you are raising a concern about.

Helping us to investigate

We will also ask you to cooperate with our investigation. This could include letting us know if your contact details change, giving us a statement and letting us have access to your medical or clinical records if we need it.

We want to support you in the best way we can once you have raised a concern. It is also important to us that we explain everything that is involved and what is likely to happen.

Are you reporting a concern for someone else?

Before we contact the pharmacy professional or pharmacy, we need to have the consent of the person involved.

When you send us the concern please make sure that you upload a letter or email from the person who has the concern, giving you their permission to report a concern on their behalf. You will also need to give us your own contact details.


I have read the information above and would like to raise a concern

I have read the information above and think I want to stay anonymous, or I am not sure I want to give consent