What happens when my concern is received?
We will review your completed form to determine if the information you have provided is sufficient to form the basis of an allegation that a pharmacy professional’s fitness to practise is impaired. It is therefore important to include as much detail of your concern at the outset so that any decision we make is well-informed.
If your concern does not call into question a pharmacy professional’s fitness to practise then we will write to you explaining why the GPhC cannot deal with your concern and may direct you to another organisation that might be able to assist you.
If your concern is a matter that the GPhC can deal with then we will write to you to confirm that we are investigating it. A case will be opened and a case worker will be assigned. They will investigate the concern, drawing upon the specialist expertise of inspectors as necessary.
You will be informed within 5 days of receipt of your concern whether we will be able to investigate the matter further.