What if I am unhappy with the way my concern is handled?

We will keep you informed of any action we are taking and provide you with a clear explanation for our decisions. If you are not happy with the way we have investigated your concern, please write to the case worker assigned to investigate the case.  If you are still unhappy, contact the Customer Service Team on 0203 713 8000, or email them at concerns@pharmacyregulation.org, or fill in our online form.