Will the GPhC consider my communication needs?
The GPhC is committed to ensuring that we communicate with people, whether in person, in writing or on the telephone as effectively as we can. Therefore, we should be aware whether someone has particular communication difficulties and needs and consider what changes and adjustments we should to make to best meet them. Making a reasonable adjustment means establishing a better method of communication, which differs from our usual practice, so that the person we are dealing with is not disadvantaged by our normal methods of communication. For example, this might involve using larger print on letters, or corresponding through a carer or other designated individual.
Please inform us on the Reporting a concern form or call the Customer Service Team on 0203 713 8000 or email them at firstname.lastname@example.org to discuss any communication difficulties you may have and what change or adjustment you require. We will seek to ensure your needs are met.