Accessibility statement for this website -

This accessibility statement applies to This website is run by the General Pharmaceutical Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the Register searches are not fully accessible using a screen reader
  • the Reporting a Concerns form is not fully accessible using a screen reader
  • some images may be missing alt text
  • historic documents, PDFs, MS Word and MS Excel, may not be fully accessible to screen reader software
  • colour contrast needs to be optimised

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille; please send a request to: We’ll consider your request and get back to you in 21 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The General Pharmaceutical Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Colour contrast needs to be optimised. This fails WCAG 2.1 success criterion 1.4.3 contrast (minimum).

We are currently working towards putting fixes in place for this in the coming months.

Disproportionate burden

  • The Registers searches are not fully accessible using a screen reader - Error message not by field, focus missing. Mandatory field markings missing.
  • The Reporting a Concerns form is not fully accessible using a screen reader:
    • Code validation errors. Next/previous and other buttons have missing alt or ARIA. Autocomplete attributes missing.
    • Colour contrast on the help tips text (grey on yellow).
  • Left hand side navigation menus not enough colour contrast (blue on aqua).
  • Historic documents, PDFs, MS Word and MS Excel, may not be fully accessible to screen reader software.

Forms and searches

  • Some of our forms are not fully accessible using a screen reader. For example, because some form controls are missing an alt, ARIA or autocomplete attribute.
  • Our Register Searches are built and hosted through third party software, and have been given the appearance to look like our website.

We’ve assessed the cost of fixing the issues detailed above. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are currently taking forward plans to redevelop our website and expect the new website to go live in 2023.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or MS Word documents we publish will meet accessibility standards wherever possible, alternatively we will provide accessible versions on request.

What we’re doing to improve accessibility

We are working to improve on the elements referenced above.

We also have added a specific tool called ReciteMe to enable particular disabled user groups to get a better experience on our website.


ReciteMe tool bar which includes all graphic representation of all the commands listed below within its features list

ReciteMe is a cloud-based web accessibility solution which enables visitors to customise the website to their needs. You can launch ReciteMe on our website by clicking on the links that appear on the top blue banner within the header. The ReciteMe tool is easy to use and includes text to speech functionality, dyslexia software, an interactive dictionary, a translation tool to get the web content translated into Welsh and many other languages (100+).

Follow this link to see ReciteMe’s user guide

Welsh Language Scheme

The GPhC recognises the cultural and linguistic needs of the Welsh speaking public and we are committed to implementing the principle of equality at every opportunity and can see the full value in providing a service to patients and the public in their chosen language. The Welsh language scheme has been agreed so that the GPhC can provide services to the Welsh speaking public. The ReciteMe tool enables Welsh speaking users to view all our contents in Welsh.

Preparation of this accessibility statement

This statement was prepared in January 2021. It was last reviewed on 24 November 2022.

This website was last tested in November 2020. The test was carried out by Binary Vision.

The following pages were tested:

Binary Vision selected all tests relevant to the sample pages using Web Content Accessibility Guidelines version 2.1. All relevant tests were performed for each page.