When we receive a concern or self-declaration we review carefully the information provided.
In reviewing the concern we look at guidance documents, such as our Good decision making: Investigations and threshold criteria guidance (also available in Welsh- Gwneud penderfyniadau da: Canllaw ar gyfer ymchwiliadau a meini prawf trothwy) as well as the powers available to us. We might also look at our standards or other guidance.
Occasionally we will need to ask for some further information and might need to make some initial enquiries before deciding whether the concern received should be closed or referred on for an investigation.
What happens next
If we decide to close the case, we will write to the person who raised the concern, or the pharmacy professional who made a declaration, explaining the reasons why.
If the concern is not for us, but is for another regulator or agency, we will pass it on to them.
If we decide to begin an investigation, we will tell the person who raised the concern, or the pharmacy professional who made a declaration, and will usually ask them to give us more information.