If you want to pay by Direct Debit, you will need to set one up by the date set out in your renewal notice to make sure you can complete the process in time.
You can pay:
- a one off annual fee
- four equal payments every three months from the date of your renewal
We will take payments on the first working day of each month. We will send you a payment schedule to show the payments and the date(s) we will take them.
To set up a direct debit you will need to:
1. Download the correct Direct Debit mandate form
- Pharmacist Direct Debit mandate [PDF 124 KB]
- Pharmacy technician Direct Debit mandate [PDF 124 KB]
- Pharmacy premises Direct Debit mandate [PDF 119 KB]
Important: due to the COVID-19 outbreak, we are not currently able to accept mandates by post. Send us a legible scanned copy of your completed mandate form to email@example.com.
2. Fill in the form
As well as your bank details, make sure you tell us if you want to pay annually (tick 'Single payment') or quarterly (tick 'Staged payment'). Include your name and registration number so we can match the payment instruction to your registration. Sign and date the form.
Important: if any of the information from this section of the form (see image above) is missing, we will not be able to set up the Direct Debit and you will need to pay by credit or debit card.
3. Send us the form
The form must reach us by 4pm on the date shown on your renewal notice, and on the Direct Debit deadline page
Send your form to us at firstname.lastname@example.org
4. Receive confirmation
We will send you an email notice to confirm that your Direct Debit has been set up, and a payment schedule to show the payments and the date(s) we will take them.
The notice will also give you a new deadline by which you must make your renewal declarations. If you do not complete your declarations in time, the Direct Debit will not be collected and you will need to make your full registration payment using a debit or credit card.
Failed quarterly payments
If our request for a quarterly payment is rejected by your bank, we will email you to let you know that you will need to pay the whole remaining balance using a credit or debit card. You will also need to pay a £20 re-processing fee, if the rejected payment is not the first instalment.
Changing your bank details
If you are changing your current account through the Current Account Switch Service, we will receive your new Direct Debit details automatically.
If you want to change your bank details for any other reason (or are not using the switch service), complete a new Direct Debit mandate.
You will need to send us the mandate at least two weeks before your next payment is due. This is because banks need 10 working days’ notice before we can collect the payment from your new bank account.
Cancelling your direct debit
If you want to cancel your direct debit, please contact your bank at least 5 working days before your payment is due to be taken.