This page brings together all resources and guidance relating to how we manage concerns about pharmacy professionals.
The resources are aimed at everyone who is involved with a concern; this includes members of the public, employers, pharmacy professionals (whether involved in a concern or not), their representatives and committee members. It will also be useful to anyone who is interested in fitness to practise proceedings.
We have published a strategy that sets out how we will change our approach to managing concerns [PDF 787 KB] over the next five years. You can also read the strategy in Welsh [PDF 757 KB].
If you are involved in our concerns process, our service promises set out what you can expect of us. [PDF 243.49 KB] (also available in Welsh: Ein haddewidion ar gyfer ein
gwasanaeth [PDF 243.49 KB])
How we manage concerns
- Fitness to Practise: glossary of terms
- Fitness to Practise: frequently asked questions
- Our publication and disclosure policy [PDF 645 KB] (also available in Welsh: Polisi cyhoeddi a datgelu CFfC [PDF 671 KB]
- Good decision making: Investigations and threshold criteria guidance [PDF 671 KB] (also available in Welsh: Gwneud penderfyniadau da: Canllaw ar gyfer ymchwiliadau a meini prawf trothwy [PDF 737 KB])
- Interim orders: guidance on the application process and committee decision-making [PDF 449 KB]
- Managing concerns about the online sale and supply of habit-forming medicines and those liable to abuse or overuse [PDF 226.23 KB]
- How we manage health concerns frequently asked questions [PDF 219.87 KB]
Support available if you are involved in a concern
Advice and support for pharmacy professionals involved in the FtP process [PDF 462 KB]
How we assess concerns when we first receive them
Guidance for initial assessment [PDF 652 KB]
How we investigate concerns and make decisions once we conclude our enquiries
- Good decision making: Investigations and threshold criteria guidance [PDF 671 KB] (also available in Welsh: Gwneud penderfyniadau da: Canllaw ar gyfer ymchwiliadau a meini prawf trothwy [PDF 737 KB])
- A guide to voluntary agreements: what they are for and when they may apply [PDF 532 KB]
How the Investigating Committee makes decisions
- Good decision making: investigating committee meetings and outcomes guidance [PDF 1 MB] (also available in Welsh: Gwneud penderfyniadau da: Canllaw cyfarfodydd pwyllgor ymchwilio a chanlyniadau [PDF 861 KB])
- Good decision making: Undertakings Bank [PDF 244 KB] (also available in Welsh: Gwneud penderfyniadau da: banc addewidion [PDF 241 KB])
How decisions are made at fitness to practise hearings
- Good decision making: fitness to practise hearings and sanctions guidance [PDF 965 KB] (also available in Welsh: Gwneud penderfyniadau da: Gwrandawiadau addasrwydd ymarfer a chanllaw sancsiynau [PDF 853 KB])
- Good decision making - Conditions bank [PDF 265 KB] (also available in Welsh: Gwneud penderfyniadau da: Banc amodau a chanllawiau [PDF 223 KB]
Information about restoring a pharmacy professional to the register
Restoration to the register: Guidance for applicants and committees [PDF 646 KB]