Guidance to support the standards for pharmacy professionals

We have produced guidance to support pharmacists and pharmacy technicians to meet the standards for pharmacy professionals.

Our guidance is not mandatory, but provides information and advice to help pharmacy professionals to meet our standards.  

In practice: Guidance on religion, personal values and beliefs

This guidance is intended to help pharmacy professionals when their religion, personal values or beliefs might impact on their willingness to provide certain services.


In practice: Guidance on consent

This guidance explains the principles underpinning consent.


In practice: Guidance on maintaining clear sexual boundaries

This guidance provides advice on how to avoid breaches of sexual boundaries and the use of chaperones.


In practice: Guidance on patient confidentiality 

This guidance explains the steps to take to protect the confidential information obtained in the course of professional practice.


In practice: Guidance on raising concerns

This guidance explains the role of pharmacy professionals in raising concerns about poor practice or when patients and the public are at risk.


Joint statement on the professional duty of candour

This statement gives guidance to pharmacists and pharmacy technicians on the professional duty of candour, and the requirement to be open and honest with patients when something goes wrong.


Joint statement on conflicts of interest

This statement gives guidance on what is expected of all healthcare professionals in relation to avoiding, declaring and managing conflicts of interest across all healthcare settings.


Demonstrating professionalism online

This sets out what should be considered by pharmacy professionals when using social media.


Female genital mutilation: mandatory duty for pharmacy professionals to report

This factsheet explains when this mandatory duty applies, and when to follow existing local safeguarding procedures – and how these obligations fit with our standards.