Inspection reports

The evidence collected by our inspectors will be used to assess whether a pharmacy has achieved the standards.

Our inspectors consider our Inspection Decision Making Framework when assessing if a pharmacy has achieved the standards.

At the end of the inspection the inspector will go through their findings with the Responsible Pharmacist, who will be asked to confirm they have received feedback from the inspection. The Responsible Pharmacist has an opportunity to make any additional comments. This is important to show that the evidence recorded on the report is an accurate reflection of what the inspector saw/was shown on the day.

Once the report has been through our quality assurance process, it is sent to the owner and superintendent pharmacist to check for factual inaccuracies. Pharmacies which have not met one or more of the standards will also be asked to complete an action plan setting out what action they are planning to take to improve against those standards.

Having ‘satisfactory’ and ‘good’ indicators included in the inspection decision framework helps us to decide which assessment is appropriate and helps to make the process

Inspected pharmacies will be given one of four ratings:

After an inspection – report process

Following an inspection, the inspector has a short time to go through the report and make summary judgements. The inspector will also record if there is insufficient evidence to show that a pharmacy has met a specific standard, or if there are particular concerns.

Principle 5 from an example report, and shows how the judgements on the right hand side are made based on the evidence in the left hand column.

The inspector will also fill in the sections on the first page of the report for the report headlines and a summary of the report, set out under each principle.

What makes a good pharmacy?

Principles of an excellent pharmacy

Tolerances in meeting the standards

Improvement action plans