Monitoring and Concerns Officer

We are seeking to recruit a skilled Monitoring and Concerns Officer to join our Fitness to Practise directorate and support our organisation by monitoring the compliance of pharmacy registrants' ability to practise.

Closing date: 24 March 2019 (12pm)

Interview dates: 8 / 9 April 2019

Salary: £27,982- £30,500 pa + benefits

Location: Canary Wharf, London

Follow this link for details on how to apply

The role

The Monitoring and Concerns Officer is at the front of our fitness to practise process and is responsible for ensuring public protection and safety by monitoring compliance with the restrictions imposed on a registrant's ability to practise.

Working in a fast-paced and dynamic environment the successful candidate will be committed to providing excellent customer service and maintaining a tailored, proportionate, efficient and effective approach whilst acting as the initial decision maker in the fitness to practise process

The successful applicant will:

  • Make initial decisions as to whether a concern raised should be referred for further investigation or closed.
  • Make decisions as to the progression and recommended outcome for cases involving restrictions on a registrant's practise and for deciding whether a breach or restrictions has occured.
  • Keep accurate records of all decisions made and ensure that reported concerns are dealt with according to priority and in a timely, robust fashion.
  • ​Provide excellent customer service and maintain effective communication with all involved parties.
  • Have an unwavering commitment to equality, diversity and inclusion.

In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging  work environment, good work-life balance and workload plus an excellent benefits package that includes 30 days holiday (plus bank holidays).

About the GPhC

We regulate pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services. 

The GPhC is a respected regulatory body, acknowledged by the Professional Standards Authority for meeting all the Standards of Good Regulation. 

Our organisation has a long-term vision and desire for highly skilled and specialist staff and is committed to workforce learning and development opportunities. 

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

To find out more about the benefits of working at the GPhC please read: A quick guide to your benefits [N.B. these benefits apply to staff/employees, not associates]

Applying for this role

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for the role to:

Please consult the job description document below to help you prepare your application:

Monitoring and Concerns Officer - role description [PDF 420.3 KB]

We value the diversity of our workforce and welcome applications from all sections of the community.

Closing date: 24 March 2019 (12pm)

Interview dates: 8 / 9 April 2019

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