Principles of an excellent pharmacy

To be considered as 'excellent', a pharmacy will need to not only meet all the standards consistently well, but also demonstrate innovation in the delivery of pharmacy services with clear positive health outcomes for its patients. This is effectively a ‘good+’ pharmacy. 

Moreover, an excellent pharmacy will be improving patients’ health and wellbeing by understanding and acting on local health and patient needs, working in partnership with other health and community groups and serving as a model for other pharmacies to learn from. It will have tangible examples to demonstrate these outcomes.

It is envisaged that there will be very few pharmacies where the outcome of the inspection is excellent.

The eight guiding principles for an excellent pharmacy:

  • You will already be performing well against our standards
  • The pharmacy services you provide will be designed and delivered with patients at their core
  • You will be improving outcomes for individual patients; making a significant difference to them
  • You will be optimising patients’ use of medicines to ensure they take the right medicines at the right time and to reduce wastage of medicines
  • You will be looking outside the walls of the pharmacy to understand the health needs of your local community and deliver pharmacy service to meet those needs
  • You will be working in partnership with other healthcare providers and community groups to improve outcomes for individual patients and groups of patients
  • You will be continually learning and researching good practice to identify ways of improving patient safety
  • You will be a model for other pharmacies to learn from