What standards can you expect from pharmacy professionals?

Do you know what to expect when you need pharmacy services? 

We set the standards that all pharmacy professionals -- pharmacists and pharmacy technicians -- must follow at all times to make sure that you receive safe and effective care.

Pharmacy professionals must:

  1. provide person-centred care 
  2. work in partnership with others 
  3. communicate effectively 
  4. maintain, develop and use their professional knowledge and skills 
  5. use professional judgement 
  6. behave in a professional manner
  7. respect and maintain the person’s confidentiality and privacy
  8. speak up when they have concerns or when things go wrong 
  9. demonstrate leadership  

You can read more about the standards for pharmacy professionals here.

What do pharmacists and pharmacy technicians do?

Find out here about the role of pharmacists and what they do

Find out here about the role of pharmacy technicians and that they do

Report a concern

If you are not happy with the care that you, a relative, or the person you care for has received from a pharmacy professional, then you can tell by using our online form.