Consultation skills for pharmacy support staff – a new CPPE resource

11 February 2016

New learning resources from CPPE are designed to help the support staff in your pharmacy team develop and maintain the communication and consultation skills which are a key part of providing safe and effective pharmacy services.

What’s new?

A set of cards: these have been designed to be used by individuals, or to support staff training in the pharmacy. They provide flexible learning, with each card covering a separate topic, for example, First impressions or Patient-centred care. The cards contain key learning points and top tips, supported by activities that encourage reflection on practice.

Video clips: some of the activities on the cards point to short video clips, which provide an opportunity to observe and critique the skills and behaviours of the pharmacy assistants in the videos. You can download the videos so team members can access them in their own time, or as part of a training session away from the dispensary or shop floor.

New learning topic: Consultation skills is a new learning topic on theLearningpharmacy.com, the CPPE open access online learning environment for the whole pharmacy team. Some of the card activities point to these short interactive challenges. This is a great opportunity for team members to access www.thelearningpharmacy.com if they haven’t done so before.

Browse and download all the new resources at www.consultationskillsforpharmacy.com

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