We have closed our offices in response to the Covid-19 outbreak and are working remotely. Please send all correspondence by email.

Case Officer

We are seeking to appoint a high performing Case Officer to join our professionals regulation (fitness to practise) team and run their own and varied case load from investigation stage to a final hearing.

Closing date: 31 May 2020 (12 pm)

Interview dates: TBA

Salary: £30,237 - £35,100 per annum, plus benefits, depending on skills and experience

Location: Canary Wharf, London

Hours: 35 hours per week, from 9.00 to 5.00, Monday to Friday

Follow this link for details on how to apply

The role

This is an exciting opportunity to make a positive contribution to a dynamic, forward-thinking and successful team

As a Case Officer you will be at the front-line of the regulatory work we undertake. Working in a fast-paced environment, you will be responsible for running your own case load from investigation stage to final hearing. Cases will require you to assess concerns, plan and conduct a thorough investigation, asses the risk posed to patients and the public, make recommendations as to the future progress of the case and work closely and collaboratively with colleagues across the inspection team, in-house advocates and external legal and regulatory agencies.

The successful applicant will:

  • Have a proven track record in effective case management in a regulatory or similar environment.
  • Have experience in identifying, gathering and analysing intelligence and evidence in accordance with legislation and policy.
  • Be skilled at resolving conflicts and disputes to a high standard and delivering a high-quality, customer-focused service.
  • Have strong written and verbal communication skills and the competency to assimilate and apply legislation and case law in a practical context
  • Be able to juggle multiple priorities and pressures autonomously, and work innovatively.
  • Be able to demonstrate accuracy and efficiency whilst meeting deadlines.
  • Have an unwavering commitment to equality, diversity and inclusion.

In return for their commitment and enthusiasm, applicants can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package [PDF 234 KB] that includes 30 days holiday (plus bank holidays).

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.

Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.

Applying for this role

If you feel you have the required experience and skills and would like to join us, pleasesend your CV and covering letter explaining how you meet each of the criteria for the role, and where you found out about this vacancy to: careers@pharmacyregulation.org.

In your email subject, please include your name and the role you wish to be considered for. Please note that applications without a covering letter will not be considered.

Please consult the job description document below to help you prepare your application:

Case Officer - role description [PDF 194 KB]

We value the diversity of our workforce and welcome applications from all sections of the community.

Closing date: 31 May 2020 (12 pm)

Interview dates: TBA

>> Back to the "Working for us" landing page