Vacancies

Thank for your interest in working with us at the General Pharmaceutical Council. When we have vacancies available, we will advertise them on this page.

To find out more about the benefits of working at the GPhC please read A quick guide to your benefits [pdf]

Inspection Operations Manager

Further Information:

We are looking to appoint an Inspection Operational Manager to support the Head of Inspection in ensuring the smooth running and continuous improvement of the inspectorate. This is a largely operational and business improvement role with an advisory aspect.

In this role it is crucial that you are also able to analyse and present information in a clear and concise way. You should possess the ability to manage a wide range of demands, prioritise effectively and know when to escalate issues to the Head of Inspection when necessary.

Key Responsibilities will include:

  • Work closely with the four regional managers and inspection teams

  • Coordinate and monitor the services business plan activities, leading on work streams and progressing improvement activities as assigned

  • Maintain business critical plans, such as the risk register, undertake performance monitoring oversight activities, and directly quality assures inspection reports

  • Provide advice to the Fitness to Practise and Concerns teams and other teams on inspection related matters

  • Develop the inspection strand Registered Pharmacies Programme

This is an excellent opportunity for an individual with a strong operations background that would like to work in the regulatory field. If you have a pharmacy or pharmacy technician background it would be advantageous.

In return you will work in a thriving regulatory environment with a competitive benefits package that includes 30 days holiday, pension and subsidised gym based in our offices in Canary Wharf.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

Deadline for Application: 10 April 2017
Interview Date: TBC

Programme Manager

Job Description: Programme Manager JD.pdf
Further Information:

We are currently looking to recruit a Programme Manager who will work across the organisation and with the senior leadership team, leading the scoping, planning and day-to-day delivery of a service transformation programme.

Key Responsibilities will include:

  • Working to facilitate a review of the GPhC’s existing service transformation programme, including all composite planning and documentation to date to inform both short-term priorities, and in due course, longer-term thinking.

  • Leading on the planning, design and operational delivery of a revised programme of service transformation work ensuring key phases, milestones and dependencies are identified, activities and resource requirements are defined, a governance framework, document management, communications and delivery plans are in place

  • Working with managers, teams and stakeholders to support the review and modernisation of internal systems to deliver efficient and effective regulation , including the development of business cases to support informed decision making

  • Taking a lead role in the identification, and management of issues that arise within the programme, between programmes, as well as across constituent projects, working with others to make any recommendations for resolution where required

  • Working with individuals and teams across the organisation to ensure mechanisms are in place so that programme benefits are identified, clearly defined, tracked and realised

  • Monitoring and reporting on the progress, quality and costs of the programme to a range of stakeholders and audiences

  • Monitoring and providing feedback on the delivery and quality of constituent projects and activities in terms of the impact on and contribution towards service transformation, as well as identifying any gaps in the programme

  • Ensuring mechanisms are in place for programme review and to learn lessons arising from the programme as it develops and progresses, disseminating those to relevant stakeholders across the organisation.

The post holder must have experience in the management of service transformation and/or business change programmes, and have a thorough understanding of programme and project management methodologies and techniques. You must be able to translate organisational needs into a clear change delivery plan, as well as ensuring mechanisms are in place by which to track and report on identified benefits.  You will have excellent communication skills, work well under pressure, be resilient and be able to work in a changing environment.

If you feel you have the required experience please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

Deadline for Application: 13 April 2017
Interview Date: TBC

Quality, Monitoring, Concerns & Hearings Administrator

Job Description: QMCH - JD.pdf
Further Information:

Our Monitoring & Concerns Team are involved in all cases where a Pharmacist’s fitness to practise has been called into question. In this important dual role as a Quality, Monitoring & Concerns Administrator, you will be providing proactive, independent case work and admin support to the wider team, as well as supplying admin back-up to the Head of Quality, Monitoring & Concerns.  Your various duties will include drafting precise letters monitoring compliance with deadlines, providing accurate information in response to queries and liaising effectively with registrants, defence reps, doctors and other parties involved in the investigation process.

You should be a graduate (or equivalent) with at least some relevant case work experience. You should also have the ability to work on own initiative and prioritise work effectively, as well being a good communicator and confident in the use of Microsoft Office packages with a quick ability to learn other database systems.

As a support role this is an exciting career opportunity offering real responsibility. In return, you can expect a rewarding work environment plus an excellent benefits package that includes 30 days holiday.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role to jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

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Deadline for Application: 10 April 2017
Interview Date: TBC

Technical Lead

Further Information:

We are currently looking to recruit a Technical Lead who will work with the organisation management team to understand, prioritise and deliver all IT Projects and Change requests within the Applications and Web domains.

The post holder will manage a small internal development team and/or outsourced partners to deliver these solutions to align with the organisation’s strategic plan and IT team’s principles.

Key responsibilities include:

  • Owning delivery of technical solutions and ensuring that all deployments align to agreedtarget architecture principles
  • Assisting in selecting partners for the delivery of projects as well as managing a team of internal or third party developers
  • Driving projects and changes through all stages of the development lifecycle, including delivering estimates, architecting the solution and designing deliverables
  • Translating business requirements into technical specifications for developers and working with both internal developer and suppliers to not only deliver IT projects on time and on budget but to meet QA standards
  • Driving suppliers to ensure that projects fulfil end-user requirements and working with them to design, run and monitor software performance tests
  • Reviewing and evaluating application software, as well as setting the technical standards to be used for all application and ensuring documentation is maintained for all solutions

The post holder must have strong development (ASP.NET., C#, Web Services & Client Programming languages) and database (MS SQL Server) experience alongside strong leadership and communication skills. You must also be familiar with industry best practices and software design patterns and create and adhere to IT policies and procedures.

If you feel you have the required experience please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

* Open the doc and click "Fill & Sign" in the right-hand column of the PDF

Deadline for Application: 5 April 2017
Interview Date: TBC

Customer Services Representative - 6 month FTC

Further Information:

We are seeking a highly motivated individual to deliver excellent customer service to all customers who contact the General Pharmaceutical Council.

This will be done by telephone and email, where you will provide high quality responses in an efficient and helpful manner.

You will be working within a small team where it is your overall responsibility to ensure that high quality levels of customer service are maintained at all times.

Key responsibilities include:

  • Handle all incoming telephone calls and emails into the Contact Centre
  • Follow the correct call handling procedures in order to provide a streamlined service
  • To ensure that all telephone calls and emails are handled professionally
  • To always use appropriate language, empathy, listening skills and call control in a way that the customer understands, and in a manner that the customer appreciates
  • To ensure that the customer fully understands what to do next and where to go for further information
  • Capture and record information relating to the queries received in order for information to be collected and analysed for the benefit of the GPhC
  • Identify and flag any issues of potential risk on individual cases to Fitness to Practice for further investigation

To be successful in this role you must be able to deal with a high amount of pressure and the ability to remain calm at all times. Experience of handling high volumes of calls, preferably in a Contact Centre environment, with an understanding or appreciation of Contact Centre technology would be extremely advantageous. It is essential that you enjoy customer services and have a confident and polite manner as well as an excellent work ethic.

If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to jobs@pharmacyregulation.org

We value the diversity of our workforce and welcome applications from all sections of the community.

* Open the doc and click "Fill & Sign" in the right-hand column of the PDF

Deadline for Application: 29 Maqrch 2017
Interview Date: TBC