Monitoring and Concerns Officer
Monitoring and Concerns Officers (MCOs) are at the vanguard of our fitness to practise process.
They are also responsible for ensuring public protection and safety by monitoring compliance with restrictions imposed on a registrant’s ability to practise.
We are currently seeking to appoint a dedicated and highly organised person to take on this key role.
Key responsibilities include:
- Making initial decisions as to whether a concern raised should be closed or referred for further investigation
- Ensure that all decisions are made in a timely and robust fashion.
- You will ensure that reported concerns are dealt with according to priority, and that you maintain effective communication with all parties involved, whilst keeping accurate records of all decisions made.
- Making decisions as to the progression and recommended outcome for cases involving restrictions on a registrant’s practice and for deciding whether a breach of restrictions has occurred.
You should be a graduate (or have equivalent experience) and be able to demonstrate an ability to manage successfully large volumes of cases and correspondence in a regulatory or similar environment, with an understanding and appreciation of the demands of working within a statutory framework. You will be able to maintain confidentiality, the ability to problem solve and excellent written and verbal communication skills. This is essential as you will be acting as a port of call for the public and for registrants, liaising frequently with internal and external stakeholders.
This is an excellent career opportunity as it offers the ability to gain unique experience in the professional regulatory field. In addition to the usual fitness to practise concerns (misconduct, deficient professional performance, health and criminal allegations), our recent investigative cases include concerns relating to serious risks to public safety, internet based drug dealing, public fraud, multi-jurisdiction cases involving EU and US law, breaches of data protection involving the Information Commissioner, professionalism under pressure, whistleblowing, covert surveillance.
If you feel you have the required experience and skills and would like to join us, please send your CV and covering letter explaining your suitability for this role, as well the employment declaration form for this post, to: firstname.lastname@example.org
We value the diversity of our workforce and welcome applications from all sections of the community.
Junior End User Support
We are seeking an individual with experience of working in a professional environment to provide technical support and day to day assistance.
The IT team ensures an effective and efficient level of IT support is provided within the office infrastructure, helpdesk and desktop support environment. Key duties will include:
Key esponsibilities Include:
- Assisting with liaising and working with staff, suppliers and ensuring that requests are accurately recorded and assigned, if necessary further escalating within the End User Support Team
- Supporting the development, maintenance, implementation and administration of operational processes, work instructions and technical documentation for all provided services as required
- Installing, configuring, maintaining and upgrading end user hardware and software applications under supervision and instruction.
- Maintaining hardware and software build standards for all end user devices that are compliant with IT security policies under supervision and instruction
- Ensuring wherever possible reported incident are fixed first time seeking advice and guidance on approach and actions from senior team members
- Acquire end user computing, networking and office technology knowledge through formal training and work experience to the level where supervision for routine activities is minimised
- Maintaining accurate records for End Users assets (software license and hardware) and to ensure
This is a trainee position, and the ideal candidate would be interested in starting a career within IT and be enthusiastic in wanting to learn new skills. It would be advantageous if you already possessed good overall IT Infrastructure and operating software and tools knowledge as well an A level (or equivalent) in a STEM discipline.
If you feel you have the right experience and skills set please send you CV and a Covering Letter outlining this to email@example.com