Assessment Officer

We are seeking a strong team player, with excellent communication, organisational and problem-solving skills to work in a friendly, positive environment and contribute to the success of the Fitness to Practise Assessment Team.

The role

This is an ideal opportunity for candidates who are switched-on, highly organised and get a great sense of satisfaction from working with a wide range of stakeholders within a fast paced and evolving environment that brings different challenges and opportunities

Assessment Officers play an important role in helping us to achieve our vision of safe and effective pharmacy care at the heart of healthier communities, they are key decision-makers in determining initial enquiries to assess all concerns received by the GPhC.

This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.

The successful applicant will:

  • Have the ability to recognise, highlight and manage risks.
  • Possess effective communication skills to respond to queries from internal and external stakeholders, including customer services staff, registrants, members of the public and witnesses; managing issues directly, empathetically and, where appropriate, escalating the issue.
  • Be an active team player and demonstrate behaviours of helping colleagues, sharing information, and solving process issues.
  • Take a pro-active approach to improving processes, with the tenacity to make sure that assessments are delivered with the best customer experience in mind. 
  • Have an unwavering commitment to equality, diversity and inclusion.

Benefits when joining our team

In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:

  • 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
  • A choice between two pension providers: NHS England pension scheme or Standard Life.
  • Flexible working arrangements.
  • Career breaks and sabbaticals.
  • Private medical insurance, life assurance, season ticket loan, bike loan and many more.

Please see our full guide of our excellent benefits.

About the GPhC

We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities. 

Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.

We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.

Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.

Applying for this role

If you feel you have the required experience and skills and would like to join us, please apply using our online jobs application portal.

Please make sure you complete your supporting statement section, explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Applications without a supporting statement will not be considered.

Please consult the knowledge and skills section of the job description document below to help you prepare your application.

We welcome applications from all sections of the community

We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.

As part of your application for this role, please complete our equal opportunities and diversity monitoring section
This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential.

The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.

If you have any queries please do write to us at or if you would like to speak to a member of the Talent Acquisition team please do call us on 0203 713 7880.

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