Find out more about the key points you need to consider before filling in the online form to report a concern or complaint in English and in Welsh.
We regulate pharmacists, pharmacy technicians and pharmacies in Great Britain.
We work to assure and improve standards of care for people using pharmacy services. Our role is to protect patients and the public and give them assurance that they will receive safe and effective care when using pharmacy services.
One of the ways we do that is by investigating concerns about individual pharmacists and pharmacy technicians where there may be a risk to patient safety or the public confidence in pharmacy could be affected. We also look into concerns about pharmacies. We carefully review and assess all concerns before determining whether we need to begin an investigation.
We only investigate serious concerns about pharmacists, pharmacy technicians or pharmacies.
Report a concern
Who else can help
Depending on the nature of the concern or complaint, another organisation may be in a better position to help.
Guidance for the public
Helpful information about what to expect if you raise a concern with us.
Concerns we investigate
We investigate concerns where patient safety could be at risk or public confidence in pharmacy could be affected.
Investigating concerns
Find out how we determine whether the concern is serious enough to require a full investigation.
How we deal with concerns
Important information about reporting a concern about a pharmacist, pharmacy technician or pharmacy.
Guidance for pharmacy professionals
Find out about our approach and the support available.
Help and support
If you have specific communication needs or if you have questions about filling in the form, please call us on 020 3713 8000.
Hearings
We facilitate hearings in person or remotely. See the forthcoming and past hearings list and read any determinations available.
Being a witness
Witnesses play a vital role in helping us to investigate a concern raised about a pharmacy professional.
Search our registers
We maintain comprehensive, fully up-to-date registers of pharmacists, pharmacy technicians, pharmacies and training premises.