Reporting concerns

We regulate pharmacists, pharmacy technicians and pharmacies in Great Britain.

We work to assure and improve standards of care for people using pharmacy services. Our role is to protect patients and the public and give them assurance that they will receive safe and effective care when using pharmacy services.

One of the ways we do that is by investigating concerns about individual pharmacists and pharmacy technicians where there may be a risk to patient safety or the public confidence in pharmacy could be affected. We also look into concerns about pharmacies. We carefully review and assess all concerns before determining whether we need to begin an investigation.

We only investigate serious concerns about pharmacists, pharmacy technicians or pharmacies.