The role
This is an exciting opportunity for a proactive manager, to bring previous management skills to our organisation.
The registration team plays a vital role here at the GPhC, working to make sure the accuracy and integrity of our Register for pharmacy professionals and premises is maintained.
You will be managing two Deputy Managers, who manage a team of Registration Officers, providing leadership, expert advice, and support for the team.
You will be driving continuous improvement initiatives, ensuring the team consistently evolves. You will bring your passion for customer service and deliver exceptional experiences.
Staff in this role are usually expected to work in the office between two and three days per week, however during induction and peak periods of work, more office attendance may be required.
This role is subject to a basic Disclosure and Barring Service (DBS) check as part of our pre-employment due diligence.
The successful applicant will:
- Directly oversee the work of two Deputy Managers, providing guidance, while supporting the overall performance and development of the entire registration team.
- Inspire the team by conducting engaging team meetings, one to one sessions and targeted coaching, ensuring clear direction and continuous development.
- Create a supportive and collaborative environment, encouraging growth and wellbeing for the team.
- Experience of working in a customer services environment, dealing with and quality-assuring high volumes of processing and data entry.
- Have a target driven mindset with the drive and desire to make sure that all individual and department targets are achieved.
- Design, develop and implement processes that align with our strategic aims and policy changes.
- Collaborate with mangers across the Customer Service Team to foster a cohesive and high performing work environment.
- An unwavering commitment to equality, diversity, and inclusion.
Benefits when joining our team
In return for their commitment and enthusiasm, employees can expect a rewarding and challenging work environment, good work-life balance and workload plus an excellent benefits package that includes:
- 30 days holiday (plus bank holidays) with the option to buy an additional 5 days.
- A choice between two pension providers: NHS pension scheme or Standard Life.
- Flexible working arrangements.
- Career breaks and sabbaticals.
- Private medical insurance, life assurance, season ticket loan, bike loan and many more.
Please see our full benefits guide of our excellent benefits.
About the GPhC
We are a respected regulatory body that regulates pharmacists, pharmacy technicians and pharmacies in Great Britain. We work to assure and improve standards of care for people using pharmacy services.
Our organisation has a long-term vision and a desire for highly skilled and specialist staff. We are committed to providing workforce learning and development opportunities.
Following the Covid-19 pandemic, we have adopted a hybrid working approach which combines office and home working. Staff are predominantly home-based and office attendance depends on the nature of the role and the requirements of the team.
We are proud of our diverse and inclusive culture and are committed to holding ourselves to the same standards we expect of others.
Follow this link to see our privacy policy and understand how we collect, use and share your personal data during our recruitment process.
Applying for this role
If you feel you have the required experience and skills and would like to join us, please apply using our online jobs application portal.
Please make sure you complete your supporting statement section, explaining how you meet each of the criteria for the role, and where you found out about this vacancy. Applications without a supporting statement will not be considered.
Please consult the knowledge and skills section of the job description document below to help you prepare your application.
Registration Manager - job description
We welcome applications from all sections of the community
We are committed to promoting equality, valuing diversity and being inclusive in all our work as a health professions regulator.
As part of your application for this role, please complete our equal opportunities and diversity monitoring section. This is optional and you don't have to complete it; however it provides us with useful information for monitoring and reporting purposes and is strictly confidential. The information you provide on this form will not form part of any selection process and will not be shared with the selection panel.