Consultation on managing concerns about pharmacy professionals

The newly developed strategy proposes to take quick action to protect patients when needed, while at the same time promoting and encouraging a learning culture that allows pharmacy professionals to deal with any concerns and go back to practising in appropriate circumstances.

The proposed strategy includes the following key aspects:

  • Strategic aims and outcomes
  • A new approach to assessing concerns once they are raised with us
  • Introduction of several, more flexible, outcomes to conclude a concern, such as using a reflective piece and mediation
  • Addressing any inequalities and bias within decision making
  • Improving the service it provides by being more person-centred
  • Sharing best practice and learning from others
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