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Contact us

Enquiries about registration renewal, revalidation and myGPhC

Are you due to renew your registration? Please check if your query about myGPhC is answered by the guide to signing up to myGPhC, our myGPhC troubleshooting tips or on our revalidation pages before contacting us. These resources should answer your query. We are receiving a high volume of calls following the introduction of myGPhC, so it is likely to be quicker and easier for you to look at the information available online. It will also mean other people with important queries that need to be answered by our contact centre team will be able to get through.

If you need a copy of your myGPhC activation code, please email us and include your name, date of birth and registration number. We will need to send this to you in a letter, so please confirm your current address, and your previous address if this changed in the last 12 months.

General enquiries

Please check our ‘Commonly-asked questionspage to see if your query is answered there before contacting us. If you feel your query is not answered on that page, you could then get in touch via phone (020 3713 8000), email (info@pharmacyregulation.org) or Twitter (@TheGPhC). You can also use the online form at the bottom of this page.

Data protection

We will use any information you give to answer your question and follow up any issues you raise. If you would like us to to call you back you are required to enter your telephone number within the online form at the bottom of this page.

We do not make audio recordings of our telephone calls. If you call our contact centre, a supervisor may listen to calls for training and support purposes.

Pharmacy professionals and pre-registration pharmacists should have their registration number or pre-registration number to hand; we will then be able to help you more quickly.

If you are a pharmacy owner and you have a question about your pharmacy’s registration it will help us if you give your organisation’s name and registration number.

Freedom of Information and Data Protection Act requests

Please send information requests by email (foi@pharmacyregulation.org) or letter to the address below. We will need your name and contact details (email or postal address) so we can send you a reply, and a description of the information you want. If you are unable to make your freedom of information request in writing, please call 020 3713 8000.
For more information see Freedom of Information or our privacy policy.

Our address

If you are visiting our offices, find out how to get here.

General Pharmaceutical Council
25 Canada Square
E14 5LQ

Report a concern

If you would like to raise a concern about a pharmacy professional, please use the Reporting a Concern form.

If your concern is about pharmacy education and training, please use the Education and Training Concerns form.

Complaints about the GPhC

If you would like to make a complaint about GPhC customer service please use the Customer service feedback form.

Media enquiries

If you are a journalist, please contact our press office.

Other organisations that may be able to help

If you are not sure if the General Pharmaceutical Council is the right organisation for your query, you can find out information on who regulates health and social care professionals in the UK.

Contacting us in Welsh:

We welcome letters and emails in both Welsh and English. Where correspondence is received in Welsh, we are committed to responding in Welsh.

If you would like to speak to us on the phone in Welsh, we also offer a service called ‘Language Line’ to hold a 3-way conversation via an interpreter. To request this service, call us on 0203 713 8000 and mention either ‘Cymraeg’ or ‘Language Line’. There will be a short delay while we contact the third party.

Enquiries online form

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