We are currently receiving a high volume of enquiries. This means we may take longer than usual to answer your call, and up to ten working days to answer your email. To help us reduce these waiting times, please check the website and the links below before you contact us. We appreciate your patience at this time.
Please check our ‘Commonly-asked questions’ page to see if your query is answered there before contacting us. If you feel your query is not answered on that page, you could then get in touch via phone (020 3713 8000), email (firstname.lastname@example.org) or Twitter (@TheGPhC). You can also use the online form at the bottom of this page.
Latest updates on COVID-19 (coronavirus)
Follow this link to see the information and statements from the GPhC in relation to the COVID-19 (coronavirus) pandemic.
Renewal, revalidation and registration
Your myGPhC account can be used for renewals, revalidation, myGPhC notifications about your registration as a pharmacist or pharmacy technician and to update your personal details.
We have recently changed the revalidation requirements in response to the pandemic. See the How to complete your revalidation page to check what you will need to submit.
Pharmacy owners and superintendent pharmacists can use their myGPhCpharmacy account to renew their pharmacy’s registration, manage their account or view their receipts.
We will use any information you give to answer your question and follow up any issues you raise. If you would like us to to call you back you are required to enter your telephone number within the online form at the bottom of this page.
We do not make audio recordings of our telephone calls. If you call our contact centre, a supervisor may listen to calls for training and support purposes.
Pharmacy professionals and pre-registration pharmacists should have their registration number or pre-registration number to hand; we will then be able to help you more quickly.
If you are a pharmacy owner and you have a question about your pharmacy’s registration it will help us if you give your organisation’s name and registration number.
Freedom of Information and Data Protection Act requests
Please send information requests by email (email@example.com) or letter to the address below. We will need your name and contact details (email or postal address) so we can send you a reply, and a description of the information you want. If you are unable to make your freedom of information request in writing, please call 020 3713 8000.
If you are visiting our offices, find out how to get here.
General Pharmaceutical Council
25 Canada Square
Report a concern
If you would like to raise a concern about a pharmacy professional, please use the Reporting a Concern form.
If your concern is about pharmacy education and training, please use the Education and Training Concerns form.
Complaints about the GPhC
If you would like to make a complaint about GPhC customer service please use the Customer service feedback form.
If you are a journalist, please contact our press office.
Other organisations that may be able to help
If you are not sure if the General Pharmaceutical Council is the right organisation for your query, you can find out about other organisations that may be able to help.
Contacting us in Welsh:
We welcome letters and emails in both Welsh and English. Where correspondence is received in Welsh, we are committed to responding in Welsh.
If you would like to speak to us on the phone in Welsh, we also offer a service called ‘Language Line’ to hold a 3-way conversation via an interpreter. To request this service, call us on 0203 713 8000 and mention either ‘Cymraeg’ or ‘Language Line’. There will be a short delay while we contact the third party.