Enquiries about revalidation and myGPhC

Please check if your query is answered by the guide to signing up to myGPhC, our myGPhC troubleshooting tips or on our revalidation pages before contacting us. These resources should answer your query. We are receiving a high volume of calls following the introduction of myGPhC, so it is likely to be quicker and easier for you to look at the information available online. It will also mean other people with important queries that need to be answered by our contact centre team will be able to get through.

General enquiries

Please check our ‘Commonly-asked questionspage to see if your query is answered there before contacting us. If you feel your query is not answered on that page, you could then get in touch via phone (020 3713 8000), email (info@pharmacyregulation.org) or Twitter (@TheGPhC). You can also use the online form at the bottom of this page.

Data protection

We will use any information you give to answer your question and follow up any issues you raise. If you would like us to to call you back you are required to enter your telephone number within the online form.

Pharmacy professionals and pre-registration pharmacists should have their registration number or pre-registration number to hand; we will then be able to help you more quickly.

If you are a pharmacy owner and you have a question about your pharmacy’s registration it will help us if you give your organisation’s name and registration number.

We do not make audio recordings of our telephone calls. If you call our contact centre, a supervisor may listen to calls for training and support purposes.

Report a concern

If you would like to raise a concern about a pharmacy professional, please use the Reporting a Concern form.

If your concern is about pharmacy education and training, please use the Education and Training Concerns form.

Complaints about the GPhC

If you would like to make a complaint about GPhC customer service please use the Customer service feedback form.

Media enquiries

If you are a journalist, please contact our press office.

Our address

If you are visiting our offices, find out how to get here.

General Pharmaceutical Council
25 Canada Square
London
E14 5LQ

Other organisations that may be able to help

If you are not sure if the General Pharmaceutical Council is the right organisation for your query, you can find out information on who regulates health and social care professionals in the UK.

Contacting us in Welsh:

We welcome letters and emails in both Welsh and English. Where correspondence is received in Welsh, we are committed to responding in Welsh.

If you would like to speak to us on the phone in Welsh, we also offer a service called ‘Language Line’ to hold a 3-way conversation via an interpreter. To request this service, call us on 0203 713 8000 and mention either ‘Cymraeg’ or ‘Language Line’. There will be a short delay while we contact the third party.

Cysylltu â ni yn y Gymraeg:

Rydym yn croesawu llythyrau ac e-byst yn y Gymraeg a’r Saesneg. Pan dderbyniwn ohebiaeth yn y Gymraeg, byddwn yn ateb yn y Gymraeg.  

Os hoffech siarad gyda ni yn y Gymraeg dros y ffôn, rydym hefyd yn cynnig gwasanaeth o’r enw ‘Language Line’ i gynnal sgwrs dair ffordd gyda chymorth cyfieithydd. I ofyn am y gwasanaeth hwn, ffoniwch ni ar 0203 713 8000 a sôn naill ai am ‘Cymraeg’ neu ‘Language Line’. Bydd gofyn i chi aros am ychydig wrth i ni gysylltu â’r cyfieithydd.

 

Enquiries online form

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