Patient and public involvement

Our role is to make sure pharmacy is safe and effective for patients and the public. We listen to patients and the public and involve them in our work to help us to protect the public and improve the care people receive from pharmacies and pharmacy professionals.

Listening and learning: our commitment to work with patients and the public

We work in partnership with patients, carers and members of the public in order to:

  • understand people’s experiences and what they want from pharmacy services to help them improve their health and well-being
  • provide advice and information to people about what safe and effective pharmacy care looks like and what standards they can expect
  • make sure people’s voices are heard, including if they raise a concern about a pharmacy or a pharmacy professional

We use what we learn through our engagement with patients and the public to shape all of our work, including:

  • the standards and guidance we develop for pharmacies and pharmacy professionals
  • how we manage concerns about pharmacies and pharmacy professionals 

How you can get involved

We’re always looking for more people to contribute to our work and help us achieve our vision for safe and effective pharmacy care at the heart of healthier communities.

We need everyone’s help to drive forward improvements in pharmacy care and make sure our standards are being met.

If you’re interested in getting involved you can join our Public Panel or apply to join our Patient and Public Voice Forum.

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