Reporting a concern in England – NHS England
Reporting a concern in Scotland – NHS National Services Scotland
Reporting a concern in Wales – NHS Wales
Report a concern in Northern Ireland – NI Direct
We welcome calls from patients and the public who want to raise a concern about a pharmacist, pharmacy technician or pharmacy that could be a risk to patient safety or that could affect people’s confidence in using pharmacy services.
Before reporting a concern to us, please be sure we’re the right organisation to speak to. Depending on the concern, another organisation may be in a better position to help.
The NHS
Other health professionals or health services
To find out who the regulators are for other health and care professionals, visit the Professional Standards Authority for Health and Social Care website.
For concerns about other health settings or services such as a hospital, clinic or care home in England, please contact the Care Quality Commission (CQC). The CQC is the independent regulator for health and social care in England.
For services in Scotland contact the Care Inspectorate. For care and social services in Wales, see the Care Inspectorate Wales.
Personal information
The Information Commissioner’s Office (ICO) deals with complaints from members of the public who believe their personal information has been handled incorrectly. The ICO is responsible for enforcing the rights set out in legislation, including administering the provisions of the Data Protection Act 1998 and the Freedom of Information Act 2000.
Medicine or drug
Please contact the Medicines and Healthcare Products Regulatory Agency.
Advertising
The Advertising Standards Authority (ASA) looks at complaints about misleading, harmful or offensive advertisements. The ASA also has powers to change or remove an advertisement.
Citizens Advice Bureau
Your local Citizens Advice Bureau can provide confidential information and advice on legal, debt, consumer, housing and other issues in the UK.