Buying medicines online - FAQ

There can be significant benefits for patients using online services to get medicines and treatment but there are also risks that need to be managed to protect patient safety.

We have published a guide with other UK health organisations to help people keep safe if they decide to use online services.

See the guide

Our advice is to:

  • Check if the online pharmacy and the healthcare professionals working there are registered with UK regulators (for example GPhC for Great Britain or PSNI for Northern Ireland). You can check if a pharmacy is registered with us.
  • Check how the service works (for example charges, whether you can get a face-to-face appointment)
  • Answer questions about your health honestly – it’s important to give honest and accurate information for your own safety.