Understand the principles underpinning consent and your responsibilities.
Our guidance sets out what makes a good pharmacy professional. It details the values and behaviours you need to follow when working in Great Britain, and will help you to put the standards into practice.
You can use the guidance and statements below to guide your everyday decision-making in areas such as consent, confidentiality and maintaining boundaries.
Consent
Prescribing
Ensure you have the necessary skills and knowledge to provide safe and effective care when prescribing.
Religion, personal beliefs and values
Understand how religion, personal values or beliefs might impact on the services you provide.
Duty of candour
You must be honest and open with patients when things go wrong, known as the duty of candour.
Read our joint statement with other regulators on the importance of an open, compassionate and transparent culture.
Joint statement on duty of candour
Read our resources which bring together relevant existing policy, standards, and previous statements on the professional obligations of pharmacists and pharmacy technicians, with respect to candour.
Keeping patients safe - being open and honest when things go wrong
Keeping patients safe - being open and honest when things go wrong in Welsh
Conflict of interest
Read our statement to make sure you avoid, declare and manage conflicts of interest.
Joint statement on conflicts of interest
Joint statement on conflicts of interest in Welsh
These case studies give examples of what might happen in practice so you can consider what you would do if faced with these situations.
Conflicts of interest case studies from health and care regulators
Confidentiality
Find out the steps you need to take to protect confidential patient information.
Raising concerns
Understand your role in raising concerns about poor practice or when patients and the public are at risk.
Maintaining clear boundaries
Understand how to maintain clear sexual boundaries, your responsibilities and the use of chaperones.
Demonstrating professionalism online
Find out the behaviours, attitudes, qualities and attributes you’re expected to show as a professional when interacting online.
Female genital mutilation
Understand your legal duty to report suspected female genital mutilation to the police and how these obligations fit with our standards.