Regulate logo

  • Facebook
  • Twitter

Regulate menu

Ordering specials from manufacturers

14 April 2016

We have recently been contacted by the Medicines and Healthcare products Regulatory Agency (MHRA) regarding ordering of specials from manufacturers of unlicensed medicines. 

MHRA has had reports from manufacturers that in their experience, some pharmacists are placing orders verbally by telephone and not confirming them in writing.  This increases the risk of a transcription error and the wrong material being supplied to the pharmacy and then potentially to the patient.

To avoid these errors, MHRA requires manufacturers licensed to make specials to get confirmation of orders in writing, for example by email, fax or via an on line ordering system provided by the manufacturer.

The Royal Pharmaceutical Society’s Professional Guidance for the Procurement and Supply of Specials, also recommends that where necessary, the agreed formulation should be confirmed to the manufacturer in writing.

Find out more and read the guidance.

Related articles

16 August 2017
Conflicts of interest can arise in situations where someone’s judgement may be influenced, or perceived to be influenced, by a personal, financial or other interest. A joint statement on managing...
16 August 2017
We are consulting on new guidance for pharmacy owners which outlines what they are expected to do to ensure everyone in the pharmacy team can provide safe and effective services to patients and the...
16 August 2017
We have published Working in pharmacy when not on the register, to provide information for former registrants and pharmacy employers considering employing - or continuing to employ - staff who were...
16 August 2017
In your role as a pharmacy professional you may come across someone who has suffered sexual abuse as a child. If you have received safeguarding training, you will be aware of the correct action to...
16 August 2017
Health Education England (HEE) is inviting over 11,500 community pharmacies in England to participate in the first ever national survey looking at training and development needs across the community...