Guidance to support the standards for registered pharmacies

Guidance to ensure a safe and effective pharmacy team

This guidance sets out what pharmacy owners are expected to do to ensure a safe and effective pharmacy team and meet the standards set out under Principle 2 of the standards for registered pharmacies.

The standards under Principle 2 focus on making sure staff are empowered and competent to safeguard the health, safety and wellbeing of patients and the public.

This new guidance covers both registered and unregistered staff in registered pharmacies, including managers who may not be registered pharmacy professionals.


Guidance for registered pharmacies providing pharmacy services at a distance, including on the internet

This guidance, which was updated in April 2019, explains what pharmacy owners should consider before deciding whether any parts of their pharmacy service can be provided safely and effectively at a distance (including on the internet).


Guidance for registered pharmacies preparing unlicensed medicines

This guidance sets out what pharmacy owners should consider when a registered pharmacy prepares medicines, including the preparation of extemporaneously prepared methadone.


Guidance on Responding to complaints and concerns

This guidance sets out what pharmacy owners should consider when minimising the risk of dispensing errors and what to do if a dispensing error is made. It also gives guidance on dealing with complaints and concerns raised by patients, the public and other healthcare professionals.

Read the guidance on Responding to complaints and concerns