Education and training requirements for support staff

We set the requirements for the education and training of pharmacy support staff. This makes sure they have the necessary knowledge, attitudes and behaviours to provide safe and effective care to people using pharmacy services.

Our requirements cover both the education and training of pharmacy support staff, as well as the criteria for the approval of support staff courses and qualifications.

Employers also need to make sure they’re aware of their responsibilities for staff operating in or from a registered pharmacy.

Requirements for the education and training of pharmacy support staff

This document sets out how we approve courses and trainers to meet our requirements.

Requirements for the education and training of pharmacy support staff

Submission templates

Parts 1 and 2 support staff submission template, 2023/24

Parts 1 and 2 support staff interim submission template, awarding organisation, 2023/24

Part 3 support staff submission template - Apprenticeship Framework England, 2023/24

Part 3 support staff submission template - Apprenticeship Framework England and National Occupational Standards, 2023/24

Part 3 support staff submission template - National Occupational Standards, 2023/24

Pharmacy support staff evidence framework

The pharmacy support staff evidence framework is designed to support course and qualification designers and developers as they write courses and qualifications for pharmacy support staff. They must demonstrate that they meet the requirements to have a course or qualification approved by us.

Read examples of the type of information and evidence awarding organisations and course providers should submit and how learning outcomes within the education and training requirements need to be achieved.

Pharmacy support staff evidence framework