We have closed our offices in response to the Covid-19 outbreak and are working remotely. Please send all correspondence by email.


We are committed to consulting everyone with an interest in pharmacy on important matters and giving you the opportunity to help shape our work. Find out about why we consult, details of our previous and current consultations, and our responses to external consultations.

What is a consultation?

Consultation is a formal process for seeking the views of our stakeholders. Stakeholders are all those individuals and organisations who affect or are affected by our work, including:

  • Patients, carers, users of pharmacy services and members of the public
  • pharmacists and pharmacy technicians
  • pharmacy owners
  • professional bodies and organisations
  • other regulators
  • governments
  • educators
  • employers

Why we consult

We believe it is important that the people affected by our work have a say in how we operate. Effective consultation is vital to help us improve our work. It informs us and helps us to achieve our purpose of protecting, promoting and maintaining the health, safety and wellbeing of patients and members of the public by upholding standards and public trust in pharmacy.

How we consult

As part of our commitment to good practice, our consultations are based on the Cabinet Office Consultation principles guidance. This guidance helps us to decide when, with whom and how to consult.

We encourage people to take part in our formal consultations but also listen to their views in other ways, for example through focus groups or events.

We are currently consulting on the on the draft 2020 fees rules

Previous consultations - See our previous consultations, our reports on the findings and our responses to the results.

Our responses to consultations - Here you’ll find our responses to consultations held by other organisations.

Have your say - You can share your views at any time using our feedback form. We encourage as many people as possible to share their thoughts and expertise to help shape our work for the future.