Inspection reports

The evidence collected by our inspectors will be used to assess whether a pharmacy has met all of the standards.

Our inspectors consider our Inspection Decision-Making Framework and the Inspection practice note 1: Minor non-compliance when assessing if a pharmacy has met all of the standards. The Decision-Making Framework is a guide to help support inspectors to make consistent decisions.

At the end of the inspection the inspector will go through their findings with the Responsible Pharmacist, who will be asked to confirm they have received feedback from the inspection. The Responsible Pharmacist has an opportunity to make any additional comments. This is important to show that the evidence recorded on the report is an accurate reflection of what the inspector saw and was shown on the day.

Pharmacies which have not met one or more of the standards will also be asked to complete an improvement action plan setting out what action they are planning to take to improve against those standards.

Publication of inspection reports

We are now publishing reports from pharmacy inspections that have taken place since April 2019. For more details please visit our new pharmacy inspections website.

Before an inspection report is published, it goes through a quality assurance process. The pharmacy owner or superintendent pharmacist will be given an opportunity to review the report and check its factual accuracy before the report is finalised.

Inspection reports will then usually be published on the new pharmacy inspection publication website within six weeks of the inspection taking place. 

See our flowchart on the process for drafting and finalising a report prior its publication

Click on the preview image below to open the full diagram (opens on a separate window - you will be able to scroll up and down and zoom in and out).

This diagram explains how inspection reports are drafted and finalised before being published. It explains that the report is drafted by the inspector using the evidence and findings from the inspection, which are reviewed by the Responsible Pharmacist at the end of the inspection. The report then goes through a quality assurance process and is then sent to the pharmacy owner or superintendent to check the report’s factual accuracy.  The report is then finalised by the inspector and a final copy is sent to the pharmacy owner before being published on the Inspection publication website.

The diagram is also available to download in pdf format.

Review of overall outcome of the inspection process

Pharmacy owners and superintendent pharmacists can ask for a formal review of the overall outcome of an inspection where they consider that the evidence does not support the outcome.

The owner or superintendent must complete this form requesting a review -  (on click the form will attempt to download automatically) and send by email it to inspectionreviews@pharmacyregulation.org within 5 working days of receipt of the final report.

Flowchart on the process for a formal review of the overall outcome of the inspection process

Click on the preview image below to open the full diagram (opens on a separate window - you will be able to scroll up and down and zoom in and out).

This diagram shows the process if a pharmacy owner or superintendent pharmacist asks for a formal review of the overall outcome of an inspection where they consider that the evidence does not support the outcome. This process is also summarised in a written guide available at the bottom of this page.

The diagram is also available to download in pdf format.

We have also produced a guide to this review process.