GPhC launches national conversation on patient-centred professionalism

The General Pharmaceutical Council (GPhC) has launched a national conversation with patients, the public and pharmacy professionals about what patient-centred professionalism means to them.

The outcomes of this conversation will inform the GPhC’s future regulatory work, and in particular the review of its standards of conduct, ethics and performance.


The GPhC has started this conversation by launching a discussion paper which asks a number of questions, including:

  • What characteristics does someone who is professional and patient-centred demonstrate?
  • What are the barriers and enablers to patient-centred professionalism?
  • Which examples of professionalism best illustrate what patient-centred professionalism is all about?


Commenting on the launch of this national conversation, Duncan Rudkin, chief executive of the GPhC, said:

“Given the changes in the roles of pharmacy professionals and in the public’s expectations of pharmacy, it has never been more important to have an honest and open conversation about what it means to be a pharmacy professional today and in the future.

“We know that the vast majority of pharmacists and pharmacy technicians act and behave professionally on a day-to-day basis. We also know that demonstrating professionalism is not always easy, but that doing so is fundamental to the care of patients and people who use pharmacy services.

“I invite all pharmacists and pharmacy technicians to let us know what it means to them to be a professional, and for patients and the public to let us know what it is they expect from pharmacy professionals. This will help us and others in pharmacy to describe what it means to act professionally in pharmacy in the 21st century and inform the review of our standards of conduct, ethics and performance.”

The discussion paper outlines a number of questions about patient-centred professionalism. To give your responses to these questions, please visit our survey by Friday 26 June 2015. You can also take part in the discussion on twitter using the hashtag #professionalism4patients.