The GPhC carried out a special inspection visit of Pharmacy2U’s premises on 22 December, alongside representatives of NHS England, after concerns were raised about patients not receiving their prescription medicines
Our inspection found that Pharmacy2U had failed to meet some of our standards for registered pharmacies. In particular, there was a failure to identify and manage the risks to patients receiving their medicines as a result of the recent move to new premises; and medicines and medical devices were not being supplied to some patients in a timely manner.
We have required Pharmacy2U to urgently put in place an action plan outlining how improvements will be made so that patients receive their medicines in a timely manner going forward. The GPhC will conduct a follow-up inspection to identify whether the necessary improvements have been made and the action plan has been implemented.