We have closed our offices in response to the Covid-19 outbreak and are working remotely. Please send all correspondence by email.

Commonly-asked questions

Last year we responded to over 87,000 calls and emails covering a range of subjects and topics. Using this information we have answered some of the most commonly-asked questions. 

Please check under the headings below to see if your query is answered there before contacting us. We hope this will help you to quickly find an answer to your query.

Commonly-asked questions from: