GPhC publishes annual report for 2019/20

Our annual report for 1 April 2019 – 31 March 2020 is now available and sets out our achievements over the past year.

GPhC achievements: 2019/20

The last year, to the end of March 2020, has seen the following achievements: 

  • We began publishing inspection reports and launched our knowledge hub to share good practice across the pharmacy sector. 
  • Pharmacy professionals had to meet all of the requirements for revalidation for the first time.
  • We strengthened our guidance for pharmacies providing online services and took robust action against the pharmacies that were not following this guidance and were putting patients at risk. 

The annual report also outlines our work to develop our Vision 2030 - an ambitious 10-year vision which will focus our efforts on the difference we want to make - and our strategic plan for 2020–25 summarises the work we plan to do in the next five years towards achieving this vision. 


The coronavirus pandemic has had a massive impact on the way we work and this will be covered substantially in our next annual report, for the reporting year we are in now (2020/21). The annual report 2019/20 published today explains the changes we began to make to our operations in March, allowing us to continue delivering our key regulatory functions and support pharmacies and pharmacy professionals in providing safe and effective care to patients.

Our annual report is available in English [PDF 1.7 MB] and Welsh [PDF 1.7 MB].