The consumer publication Which? has published results of an investigation into sales of over the counter medicines in both independent pharmacies and large pharmacy chains. The GPhC has responded to the article.
Duncan Rudkin, Chief Executive of the GPhC said:
“This report serves as an important reminder to pharmacy professionals that one of the best ways to ensure the health and safety of patients, particularly in regard to over the counter medicines, is to ask questions through an open and helpful discussion.
“While the report highlights that improvements need to be made across some of the interactions, there are also welcome examples of pharmacy professionals working effectively to support the patients in their care.
“Given this variation, we would remind all pharmacy owners and pharmacy professionals to make sure that they have all the necessary procedures and training in place for all staff to allow for effective patient care. We know that pharmacies are increasingly playing more of a role in managing the health of patients, and particularly in busy periods, adhering to these procedures will become ever more important.”