Our new strategy for managing concerns about pharmacy professionals is now published

We have now published Managing concerns about pharmacy professionals: our strategy for change 2021-26 [PDF 787 KB] on our website. 

Our governing council agreed the finalised strategy in their meeting in June, following our recent consultation, Managing concerns about pharmacy professionals: our strategy for change.

Read the strategy [PDF 787 KB]

The consultation feedback we received supported our intention to move away from an approach that can, at times, be adversarial and slow, and can often have an unintended adverse impact on the mental health and wellbeing of people involved. You can read the feedback we received in our consultation report [PDF 948 KB].

Our new strategy outlines how we will take action to protect patients when needed, while at the same time promoting and encouraging a learning culture that allows pharmacy professionals to deal with any concerns and go back to practising in appropriate circumstances. 

We are currently working on an implementation plan, which we plan to publish in Autumn 2021.

The plan will set out the practical steps we will take to improve how we manage concerns about pharmacy professionals, to help us to achieve our Vision 2030. It will also cover how we intend to identify where there may be wider system failures that have contributed to things going wrong, which we need to work with others to address.

Duncan Rudkin, GPhC Chief Executive, said: “I’d like to thank the organisations and individuals who gave their feedback on the proposals. We look forward to working with stakeholders to implement the strategy, to ensure patients and the public receive better protection while being fair to pharmacy professionals.”