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Statement: Zero tolerance for abuse or violence against pharmacy staff

Duncan Rudkin, Chief Executive of the General Pharmaceutical Council, said:

“We share the widespread view across pharmacy that there should be zero tolerance for abuse or violence against pharmacy staff.

“We have been impressed by the steps many pharmacies have taken to maintain a safe environment for patients and staff during the pandemic, so that pharmacy teams can continue to support their patients and communities with confidence. We have also been encouraged by the appreciation shown by many people using and valuing pharmacy services.

“In response to reports of incidents of violence and abuse, we have made clear in our public statements that abuse of pharmacy staff is completely unacceptable. We have also provided advice in response to issues raised with us, including advising that pharmacy staff should not be asked to work alone because of potential risks to their safety, as well as safety of patients and the public. Our regulatory standards and guidance are there to help safeguard pharmacy staff, as well as patients and members of the public.”