Pre-registration Manual

A. Personal effectiveness


Personal effectiveness

These standards cover the aspects of performance and behaviour that support effective professional activity. They can be applied to any situation. Your conduct must be consistent with ethical behaviour expected by the GPhC, and you must:

  • have a proper regard for accepted standards of behaviour both within and beyond professional practice
  • promote and safeguard the interests of the public
  • justify public trust in your knowledge, ability and judgement
  • promote the good standing of the profession
  • avoid any act or omission which would damage confidence in the profession


A.1  Manage self

You must at all times demonstrate a level of self-awareness, responsibility and self-management that will allow you to practise effectively, both independently and within teams or groups.

As a trainee you must show that you:

A1.1 Behave in a manner consistent with membership of the profession

A1.2 Manage your time effectively (1)

(1) This will include time at work and using time outside work for personal and professional development. It will include prioritising tasks, planning, timekeeping and managing interruptions.

A1.3 Recognise your personal and professional limitations and refer appropriately (2)

(2) In this context, ‘appropriately’ means referring when necessary, to the correct person, in a suitable way.

A1.4 Respond with willingness and flexibility to new situations and to change

A1.5 Remain composed and personally effective (3) in all situations (4)

(3) This may, in extreme circumstances, include removing yourself from a situation to maintain your self-control and to minimise risks to patients.

(4) Situations will include challenging behaviour from colleagues or clients, periods of heavy workload and times of stress.

A1.6 Make decisions which demonstrate clear and logical thought

A1.7 Take responsibility for, and accept outcomes of, your own decisions

A1.8 Amend your behaviour, when necessary, based on evaluation of your performance by yourself or others

Required outcomes from the GPhC standards for initial education and training of pharmacists say that a pre-registration trainee must:

  • recognise ethical dilemmas and respond in accordance with relevant codes of conduct
  • know when there is a duty to take action if a colleague's health, performance or conduct is putting patients or the public at risk
  • identify, report and prevent errors and unsafe practice
  • recognise personal health needs, consult and follow the advice of a suitably qualified professional, and protect patients or the public from any risk posed by personal health
  • apply the principles of clinical governance in practice
  • demonstrate the characteristics of a prospective professional pharmacist as set out in relevant codes of conduct and behaviour


A.2 Manage work

Trainees must at all times work efficiently and effectively, and within legal and ethical constraints.

As a trainee you must show that you:

A2.1 Carry out tasks effectively (5)

(5) In this context ‘effectively’ means correctly, in an organised manner, with proper attention to detail and at a pace appropriate to the level of business. It includes prioritising and completing tasks within agreed deadlines.

A2.2 Approach tasks and situations in accordance with the law and with the GPhC standards for pharmacy professionals.

A2.3 Follow work systems correctly (6)

(6) Work systems include your own working practices, standard operating procedures, Sale of Medicines protocol, and your organisation’s systems and security procedures.

A2.4 Use resources effectively (7)

(7) Resources include colleagues, other healthcare workers, workspace, equipment, material and both text-based and electronic references.


A.3 Manage problems

Trainees must demonstrate that they can handle a wide variety of problems, whether by resolving them themselves or by contributing to their resolution.

As a trainee you must show that you:

A3.1 Recognise and define actual or potential problems (8)

(8) Problems include difficulties, minor and serious, needing resolution

A3.2 Identify workable options to resolve the problem

A3.3 Select the best solution, based on sound analysis (9) and appropriate evidence

(9) Sound analysis will include:

  • exploring the strengths and weaknesses of options
  • considering barriers to resolving the problem
  • discussion with others.

A3.4 Suggest and, if appropriate, implement solutions to problems

A3.5 Evaluate the outcome of the solution after implementation, and if necessary re-define the problem. See section A3.1.


A.4 Demonstrate a commitment to quality

Products and services should be delivered to the highest standard by ensuring quality. The prime concern must be the welfare of the patient and other members of the public.

As a trainee you must show that you:

A4.1 Work to an acceptable standard (10) when preparing products and delivering services

(10) As defined by GPhC standards for pharmacy professionals with a focus on providing safe and effective care.

A4.2 Check your own work effectively

A4.3 Minimise error by others through effective supervision

A4.4 Identify and rectify your own and others’ mistakes promptly and effectively

A4.5 Minimise health and safety risks to yourself and others

A4.6 Base your actions, advice and decisions on evidence (11)

(11) rather than assumption, anecdote or hearsay.

A4.7 Obtain and process the evidence you need to meet A4.6 (12)

(12) by effectively gathering, reviewing, evaluating and applying research evidence.

A4.8 Have successfully engaged in a quality improvement process (this could be achieved, for example, by carrying out a small audit assignment, or completing a PDSA cycle)

Required outcomes from the GPhC standards for initial education and training of pharmacists say that a pre-registration trainee must:

  • show how to manage resources in order to ensure work flow and minimise risk in the workplace
  • take personal responsibility for health and safety
  • ensure the application of appropriate infection control measures
  • show how to participate in audit and implementing recommendations
  • show how to anticipate and lead change.


A.5 Demonstrate ongoing learning & development

Trainees must provide evidence that they are continually developing professional competence by applying what they have learned from daily activities and incidents, and from formal learning opportunities.

As a trainee you must show that you:

A5.1 Identify and prioritise your own learning and development needs, based on self-reflection/evaluation and on feedback from others

A5.2 Develop your own plans to meet identified needs, using SMART learning objectives. Plans should include a variety of learning activities, such as:

  • using reference sources
  • undertaking distance or IT learning packages
  • work shadowing (observation of others at work)
  • discussion with tutor or colleagues in and outside the pharmacy
  • attending local practice forum meetings
  • giving talks/presentations
  • attending events e.g. courses, seminars, conferences, British Pharmaceutical Students' Association (BPSA).

A5.3 Make full use of learning and development opportunities(13)

(13) opportunities will arise from the activities listed in A5.2 and from daily activities (for example, dealing with new tasks and situations, handling problems).

A5.4 Evaluate whether your learning objectives have been met

A5.5 Identify your further learning needs

A5.6 Record your own learning and development process and outcomes

A5.7 Apply learning to practice

Required outcomes from the GPhC standards for initial education and training of pharmacists state that a pre-registration trainee must:

  • reflect on personal and professional approaches to practice
  • create and implement a personal development plan
  • review and reflect on evidence to monitor performance, and revise a professional development plan